List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Provide information on club services and process memberships. | 1.1.Provide advice and information on club services and facilities to members, guests and visitors. 1.2.Explain membership requirements and rules to members, guests and visitors in a professional manner. 1.3.Explain membership application forms to applicants and assist with form completion. 1.4.Calculate and process membership payments. 1.5.Issue correct proof of membership documentation. 1.6.Use club reception technology to assist with providing services to members and guests. |
2. Monitor entry to club. | 2.1.Check proof of membership upon entry to the club. 2.2.Assist guests and visitors to sign in according to government and organisational requirements. 2.3.Check member, guest and visitor compliance with dress and age regulations. 2.4.Refuse entry to non-compliant members, guests and visitors. 2.5.Escalate disputes over club entry to security, supervisor or other relevant person according to organisational policy. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
respond to at least three different member, guest or visitor enquiries about facilities, services and membership
process membership applications and issue membership documentation for at least three different new members
monitor club entry by members, guests and visitors during at least four service periods, ensuring all entry requirements are met and enabling efficient flow through reception to club facilities
perform above activities in a professional manner and within commercial timeframes.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
key aspects of club licensing laws covering entry requirements for members, guests and visitors
acceptable forms of club membership documentation
acceptable forms of identification (ID), proof of age and residence
purpose and use of typical club reception technology:
information systems currently used by clubs to manage membership database
membership badge production equipment
scanning equipment for temporary membership documents
communications equipment:
telephones
radio
internal public address system
organisational dress regulations for club
club membership rules, conditions, benefits, entitlements and costs
contents of membership application forms and importance of ensuring accurate recording of membership details
full details of club services, facilities, current promotions, events and entertainment.
Skills must be demonstrated in an environment where operational club reception services are offered. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
club reception technology:
communications equipment:
telephones
internal public address system
computers and information systems currently used by clubs to manage membership
scanning equipment for temporary membership documents
current plain English regulatory documents outlining club entry requirements
club documents outlining current policies, procedures, facilities, membership benefits, costs and dress regulations
club membership application forms
club members, guests and visitors with whom the individual can interact; these can be:
customers in an industry workplace during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.