Assessor Resource
SITXCCS302
Provide club reception services
Assessment tool
Version 1.0
Issue Date: March 2024
This unit applies to all types of licensed clubs, including sporting, entertainment, social, workers’ and Returned and Services League (RSL) clubs.
It applies to frontline customer service personnel who operate with some level of independence and under limited supervision. This includes club receptionists, front desk receptionists and doorpersons.
This unit describes the performance outcomes, skills and knowledge required to provide reception services within a licensed club environment. It requires the ability to deliver quality customer service while assisting customers to comply with club and legislative requirements.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)