Assessor Resource

SITXCCS305A
Provide lost and found facility

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to those who work under minimum supervision with organisational guidelines undertaken in an office environment.

This unit describes the performance outcomes, skills and knowledge required to manage a lost and found facility. It requires the ability to establish the status of lost and found items using appropriate inquiries and procedures, record details and maintain documents.

This unit is based on PRSSO217A Provide lost and found facility.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Effectively communicate and record information regarding lost and found items and complete and maintain workplace documentation

Receive and relay verbal and non-verbal information in a concise and accurate manner with sensitivity to social and cultural differences

Identify prohibited and/or hazardous items and goods and take appropriate action

Effectively operate office technology and communication equipment

Context of and specific resources for assessment

Assessment must ensure:

Access to a suitable venue and equipment

Access to plain English version of relevant statutes and procedures

Assignment instructions, work plans and schedules, policy documents and duty statements

Assessment instruments, including personal planner and assessment record book

Access to a registered provider of assessment services

Methods of assessment

For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and observed by the assessor. The competency is to be demonstrated in a range of situations, which may include involvement in related activities normally experienced in the workplace. Evidence of underpinning knowledge understanding of processes and principles can be gained through thorough questioning and by observation of previous work.

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

Access to a suitable venue and equipment

Access to plain English version of relevant stautes and procedures

Assignment instructions, work plans and schedules, policy documents and duty statements

Assessment instruments, including personal planner and assessment record book

Access to a registered provider of assessment services

Continuous assessment in a setting that stimulates the conditions of performance described in the elements, performance criteria and range of variables statement that make up the unit

Continuous assessment in the workplace, taking into account the range of variables affecting performance

Self-assessment on the same terms as those described above

Simulated assessment or critical incident assessment, provided that the critical incident involves assessment against performance criteria and an evaluation of underpinning knowledge and skill required to achieve the required performance outcomes.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

Accurately record and report information

Effectively operate office and communication equipment

Present a professional image to members of the public and colleagues

Apply active listening and questioning techniques

Solve basic problems

Estimate and calculate resource and equipment requirements

Collate and organise information and items

Communicate effectively with people from different social, cultural and ethnic backgrounds and various physical and mental abilities

Communicate in a clear and concise manner

Comply with relevant legislative and regulatory requirements

Enter data using basic keyboarding skills

Estimate time to complete activities and organise personal schedule

Prepare statements and write reports

The following knowledge must be assessed as part of this unit:

Relevant legislative provisions

Basic problem-solving strategies

Premises and property security requirements and procedures

Premises and property lay-out

Rules for the identification and handling of dangerous and prohibited goods

EEO, equity and diversity principles

Operational techniques of communication and office equipment

Organisational procedures and guidelines appropriate to own role, responsibility and delegation

Reporting procedures and documentation requirements and processes

Principles of effective communication including internpersonal techniques

Principles of questioning to get specific information

Use and storage requirements of equipment.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Organisational requirements may include:

Legal and organisational policy and procedures including personnel practices and guidelines

Organisational goals, objectives, plans, systems and processes

Legislation relevant to the operation, incident and/or response

Employer and employee rights and responsibilities

Business and performance plans

Policies and procedures relating to own role, responsibility and delegation

Quality and continuous improvement processes and programs

Emergency and evacuation procedures

Duty of care, code of conduct, code of ethics

Access and equity policy, principles and practice

Records and information systems and processes

Communication channels and reporting procedures.

Relevant details may include:

Location

Date

Time.

Appropriate persons may include:

Supervisors, managers

Colleagues

Members of the public

Clients

Designated human resource personnel.

Designated locations may include:

Cupboard/storage facility

Safe facilities.

Communication techniques may include:

Language, verbal or non-verbal

Active listening

Questioning to clarify and confirm understanding

Interpreting non-verbal and verbal messages

Observation techniques

Use of positive, confident and co-operative language

Control of tone of voice and body language

Use of language and concepts appropriate to cultural differences.

Identification documents may include:

Daily/weekly reports

'lost and found' register

Written and computer reports

Logs, journals

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish and maintain a lost and found register according to organisational requirements. 
Record and verify a description and relevant details of the lost or found item with appropriate person(s). 
Tag and file found items and place them in a designated location. 
Conduct all communication in a professional and courteous manner according to organisational requirements. 
Explain to the enquirer or claimant the organisational procedures and obligations regarding lost and found items, in a clear and sensitive manner. 
Investigate and trace lost items according to organisational policies and procedures. 
 
 
Update the lost and found register reflecting whether the item has been claimed or fully investigated. 
 
Report to the appropriate person(s) incidents and recommended system improvements in relation to lost and found claims and enquiries in a timely manner. 

Forms

Assessment Cover Sheet

SITXCCS305A - Provide lost and found facility
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SITXCCS305A - Provide lost and found facility

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: