List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Present information to group. | 1.1.Welcome participants to briefing, information session or tour according to organisational procedures. 1.2.Provide participants with information based on scripts and other briefing information. 1.3.Outline environmental and health and safety requirements, and any potential changes to the environment. 1.4.Answer questions in a courteous and friendly manner. |
2. Enhance presentation of information. | 2.1.Use communication and presentation techniques to enhance participant experience and make adjustments as needed. 2.2.Show cultural and social sensitivity during the presentation. 2.3.Use technical presentation resources as required. |
3. Liaise with others. | 3.1.Maintain communication with team members and operators to ensure safe and efficient operations. 3.2.Give correct and accurate signals where appropriate. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
communicate information relating to one or more of the following situations to at least three different groups of people:
crowd information session
entertainment session
product, service or instructional demonstration
ride information
safety briefing
site familiarisation
use group presentation techniques to enhance each of the above briefings or commentary.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
group presentation techniques:
voice projection
body language
tonal variety
how to tailor language to meet different group needs
sustainability considerations relevant to the presentation and venue:
conserving resources
observing cultural protocols
handling waste
minimising negative impact
health and safety requirements for specific events and locations
emergency procedures for specific events and locations.
Skills must be demonstrated in an operational tourism, travel, hospitality or events environment where a presentation would take place. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
presentation equipment that supports the briefing or scripted commentary:
digital presentations
loud speaker
microphone
monitors
a group of people to whom the presentation is delivered; these can be:
customers in an industry workplace who are assisted by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.