Assessor Resource

SITXCOM006A
Address protocol requirements

Assessment tool

Version 1.0
Issue Date: April 2024


Protocol issues affect a broad range of business and government activity. This unit therefore applies to people working in different roles and at different levels in many industry sectors. It applies to hospitality and tourism operations and is particularly relevant to those involved in event management and operations function coordination, tour operations and tour guiding.

This unit describes the performance outcomes, skills and knowledge required to address protocol requirements in a broad range of business activities. The unit focuses on basic research skills to acquire a knowledge and understanding of protocol requirements within diverse business, social and cultural contexts, as well as the ability to use that knowledge in a practical workplace context.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

knowledge of where to source accurate information on protocol for specific situations

knowledge of appropriate protocols

ability to apply protocol knowledge to a specific workplace requirement.

Context of and specific resources for assessment

Assessment must ensure:

use of current protocol information.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

case studies and projects to assess ability to apply knowledge of protocol to different workplace situations

oral or written questions to assess knowledge of protocol for different situations

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITXCOM005A Make presentations.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

TLIE507C Carry out basic workplace calculations

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

research skills to identify and access information on protocol

literacy skills to interpret protocol information

numeracy skills to work with concepts around order and timing, such as for speakers or dignitaries.

The following knowledge must be assessed as part of this unit:

importance and role of protocol in different business situations

key sources of information on protocol

main types of civic functions held in Australia

Australian honours system, including order of precedence, ranks and forms of address, and wearing of honours and medals

appropriate protocols for the involvement of Indigenous Australians and other cultural groups in business activities

correct use of national and state symbols, including flags, anthems and military salutes

forms of address for different VIPs and dignitaries, both for written correspondence and in oral communication

protocol procedures for different types of event, including:

invitations to VIPs

arrival procedures, including for heads of state or government officials

introduction protocols and order of speakers

order of precedence for official guests

seating arrangements

dress styles.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Work contexts that require consideration of protocol issues may include:

event organisation, including:

civic receptions

formal parades

freedom of city ceremonies

national day receptions

citizenship ceremonies

private functions

general business administration

marketing.

Sources of protocol information may include:

libraries

internet

federal, state or territory, and local government protocol departments

Aboriginal Land Councils

Australia Day Councils

Office of the United Nations.

Specific work activities that require integration of protocol may include:

issuing invitations

preparing running sheets

preparing briefing papers

liaison with dignitaries and officials

correspondence to dignitaries and officials

providing various services during the conduct of an event, including on-site management and service of food and beverage.

Opportunities to update protocol knowledge may include:

informal networking with colleagues

reading relevant journals

internet research.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assess the need for protocol to be followed in given work contexts. 
Identify relevant sources of protocol information. 
Interpret relevant protocol information to inform work practice. 
Identify specific work activities that require appropriate use of protocol in a timely manner. 
Integrate the correct use of protocol into work activities. 
Liaise with colleagues and other stakeholders to determine appropriate protocol requirements. 
Provide appropriate information on protocol to relevant colleagues and stakeholders. 
Identify and use opportunities to update protocol knowledge. 
Share updated knowledge with customers and colleagues as appropriate, and incorporate into day-to-day working activities. 

Forms

Assessment Cover Sheet

SITXCOM006A - Address protocol requirements
Assessment task 1: [title]

Student name:

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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

SITXCOM006A - Address protocol requirements

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

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Overall assessment result: Competent Not yet competent

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