Assessor Resource

SITXHRM001
Coach others in job skills

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach.

The unit applies to experienced operational personnel and to supervisors and managers who informally train other people in new workplace skills and procedures.

It applies to all tourism, hospitality and event sectors.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for on-the-job coaching.

1.1.Identify need for coaching based on a range of factors.

1.2.Identify specific coaching needs through discussion with colleague and organise coaching sessions.

2. Coach colleagues on-the-job.

2.1.Explain overall purpose of coaching to colleague.

2.2.Explain and demonstrate specific skills.

2.3.Communicate required knowledge and check colleague understanding.

2.4.Advise organisational procedures for completing workplace tasks.

2.5.Provide colleague with opportunity to practise skill and ask questions.

2.6.Provide feedback in constructive and supportive manner.

3. Follow-up coaching.

3.1.Monitor progress of new workplace skills and provide supportive assistance.

3.2.Report progress to the appropriate person.

3.3.Identify performance problems or difficulties with coaching and rectify or refer to appropriate person for follow-up.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide effective on-the job coaching to four different colleagues

address identified performance problems or difficulties experienced by colleagues in each of the above coaching sessions and rectify or refer as appropriate

evaluate colleagues’ performance and provide constructive feedback as part of above coaching sessions

demonstrate the following during each of the above coaching activities:

clear communication and demonstration of the organisational tasks required of the colleague

completion of training within commercial time constraints

application of the key principles of training.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

communication techniques suitable to a workplace training context

objectives and scope of the coaching

factors which impact need for coaching:

direction from colleagues

own observation and workplace experience

request for coaching from colleagues to be coached

key principles of training:

explanation

demonstration

review

listening to trainee explanation

observing and evaluating trainee demonstration

providing feedback

legislative work health and safety and hygiene requirements

possible causes of performance problems or difficulties:

breakdown in communication

inappropriate circumstances for coaching

insufficient opportunity to practice

language or cultural barriers

shyness or lack of confidence.

Skills must be demonstrated in an operational environment with colleagues requiring coaching. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

work tasks in which to coach others

colleagues in need of training; these can be:

colleagues in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for on-the-job coaching.

1.1.Identify need for coaching based on a range of factors.

1.2.Identify specific coaching needs through discussion with colleague and organise coaching sessions.

2. Coach colleagues on-the-job.

2.1.Explain overall purpose of coaching to colleague.

2.2.Explain and demonstrate specific skills.

2.3.Communicate required knowledge and check colleague understanding.

2.4.Advise organisational procedures for completing workplace tasks.

2.5.Provide colleague with opportunity to practise skill and ask questions.

2.6.Provide feedback in constructive and supportive manner.

3. Follow-up coaching.

3.1.Monitor progress of new workplace skills and provide supportive assistance.

3.2.Report progress to the appropriate person.

3.3.Identify performance problems or difficulties with coaching and rectify or refer to appropriate person for follow-up.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide effective on-the job coaching to four different colleagues

address identified performance problems or difficulties experienced by colleagues in each of the above coaching sessions and rectify or refer as appropriate

evaluate colleagues’ performance and provide constructive feedback as part of above coaching sessions

demonstrate the following during each of the above coaching activities:

clear communication and demonstration of the organisational tasks required of the colleague

completion of training within commercial time constraints

application of the key principles of training.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

communication techniques suitable to a workplace training context

objectives and scope of the coaching

factors which impact need for coaching:

direction from colleagues

own observation and workplace experience

request for coaching from colleagues to be coached

key principles of training:

explanation

demonstration

review

listening to trainee explanation

observing and evaluating trainee demonstration

providing feedback

legislative work health and safety and hygiene requirements

possible causes of performance problems or difficulties:

breakdown in communication

inappropriate circumstances for coaching

insufficient opportunity to practice

language or cultural barriers

shyness or lack of confidence.

Skills must be demonstrated in an operational environment with colleagues requiring coaching. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

work tasks in which to coach others

colleagues in need of training; these can be:

colleagues in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify need for coaching based on a range of factors. 
Identify specific coaching needs through discussion with colleague and organise coaching sessions. 
Explain overall purpose of coaching to colleague. 
Explain and demonstrate specific skills. 
Communicate required knowledge and check colleague understanding. 
Advise organisational procedures for completing workplace tasks. 
Provide colleague with opportunity to practise skill and ask questions. 
Provide feedback in constructive and supportive manner. 
Monitor progress of new workplace skills and provide supportive assistance. 
Report progress to the appropriate person. 
Identify performance problems or difficulties with coaching and rectify or refer to appropriate person for follow-up. 

Forms

Assessment Cover Sheet

SITXHRM001 - Coach others in job skills
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SITXHRM001 - Coach others in job skills

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: