List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Model high standards of performance and behaviour. | 1.1.Act as a positive role model through individual performance. 1.2.Show support for and commitment to organisational goals in day-to-day work performance. 1.3.Interact with team members in a positive and professional manner. |
2. Develop team commitment and cooperation. | 2.1.Develop and clearly communicate short, medium and long-term plans and objectives consistent with organisational goals in consultation with the team. 2.2.Communicate expectations, roles and responsibilities of team members to encourage them to take responsibility for own work. 2.3.Encourage teams and individuals to develop innovative approaches to work. 2.4.Identify and reward individual and team efforts and contributions. 2.5.Model and encourage open and supportive communication within the team. 2.6.Seek and share information from the wider business environment with the team. 2.7.Represent team interests in the wider environment. 2.8.Seek feedback from team members and implement changes within the bounds of organisational goals and policies. |
3. Manage team performance. | 3.1.Delegate tasks and responsibilities, identify barriers to delegation, and implement processes to overcome them. 3.2.Evaluate team member skills and provide opportunities for individual development. 3.3.Monitor team performance to ensure progress towards achievement of goals. 3.4.Provide mentoring and coaching to support team members. 3.5.Motivate individuals and teams to achieve optimum performance. 3.6.Provide recognition and rewards for team achievements. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
monitor individual or team performance demonstrating at least four of the following leadership and management roles:
decision making
delegation of tasks
information provision
provision of feedback
motivation through recognition and rewards
planning and organising
seek and respond to feedback from team members during the above service periods, in line with organisational goals and policies in the following areas:
allocation or performance of work
effectiveness of communication within team, between other teams or within organisation
efficiency or deficiency in workplace practices.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
roles of and functions performed by supervisors and managers:
decision making
delegating tasks
monitoring staff
planning and organising
providing information:
organisation performance
changes in organisational policies
marketing information and targets
overall organisational objectives
plans for new equipment
rationale for management decisions
technology updates
training developments
expectations, roles and responsibilities of team members:
adhering to policies and procedures
cooperative and open communication
nature and scope of work
relationships with others in the workplace and interdependent areas of activity
reporting requirements
considerations in the individual development of staff:
change in job responsibilities
external training and professional development
formal promotion
internal training and professional development
opportunity for greater autonomy or responsibility
features of different leadership styles
features of open and supportive communication
characteristics of effective leadership
principles of teamwork and:
characteristics of effective teams
roles and attributes of team members
organisation of teams
potential team problems
benefits of effective teamwork
role and theories of motivation as they apply to the management of individuals and teams
the role of group dynamics in successful team management
forms of recognition and reward applicable to leading staff:
acknowledging individual good performance to the whole team
incentive initiatives
informal acknowledgement
presenting awards
written reports to management
types of organisational plans and planning processes.
Skills must be demonstrated in an operational tourism, travel, hospitality or events business operation or activity for which a team is managed. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
a team whose overall performance is the responsibility of the individual; this can be:
those in an industry workplace who are assisted by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.