Assessor Resource

SITXHRM004A
Manage volunteers

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to individuals working in any industry who need to manage volunteer involvement in business or community activities. It is particularly relevant in the community, cultural, sporting and tourism sectors where volunteers feature prominently as part of the workforce both as part of one-off events and ongoing industry activities.

The unit applies to the whole process of volunteer management, including confirming need, establishing the recruitment program and monitoring implementation. It requires a range of critical thinking, communication and people management skills combined with sound knowledge of specific volunteer management issues. Individuals with managerial responsibility undertake this role.

This unit covers the performance outcomes skills and knowledge required to recruit and retain volunteers.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

knowledge of the specific issues that affect the management of a volunteer workforce

evaluation of reports prepared by the candidate analysing volunteer management case studies

ability to research, evaluate and implement a volunteer management program

development and management of at least one volunteer program for a business or community activity.

Context of and specific resources for assessment

Assessment must ensure:

project or work activities conducted over a period of time to allow for ongoing monitoring aspects of managing volunteers to be assessed

use of industry-current technology and documentation in the volunteer management process.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

evaluation of volunteer programs established or run by the candidate

questions to assess knowledge of specific issues associated with volunteer management

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

critical thinking skills to research and evaluate various aspects of volunteer recruitment and management

communication and leadership skills to provide support to volunteers

literacy skills to develop volunteer documentation, such as position descriptions

numeracy skills to estimate numbers of volunteers.

The following knowledge must be assessed as part of this unit:

social, political, cultural and historical issues that affect volunteering

contribution made by volunteers in the relevant industry or community sector, and more broadly in Australian society

motivational patterns of volunteers

benefits, costs and risks of using volunteers

human resource management practices and principles as they apply to volunteer management, including:

defining broad work roles and position descriptions

recruitment methods

training requirements

relevant industrial awards and agreements

links to broader organisational or project strategies

insurance issues that impact on using a volunteer workforce

features of legislation that impact on volunteer management, including equal employment opportunity (EEO), workplace relations, OHS and trade practices.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Human resource information may include:

organisational human resource plans

operational plans

event information.

Benefits, costs and risks may include:

financial

community engagement

community cultural development

risks of using untrained or partially trained staff

impact on the paid workforce.

Relevant legislationand industry codes may include:

OHS

consumer affairs

EEO

organisation articles of association

professional association regulations

company codes and guidelines.

Position descriptions may include information on:

required knowledge

skills and attributes

responsibilities

accountability

commitment

rewards

reimbursement of costs

uniform.

Volunteer rewards may include:

free admittance to games, competitions or events

free or discounted merchandise

opportunities for social interaction

community involvement

skill development

pathway to employment.

Target areas may include:

past and present membership

family and friends

local community and community groups

volunteer agencies

unemployed people

service organisations.

Representation in the wider environment may include:

providing input to organisation's overall human resource plan

promoting the benefits and value of volunteers to colleagues.

Social and other motivations may relate to:

socialisation

enjoyment

loyalty

desire to do something different

support of family members and friends

meet new people

break from routine

sense of involvement

learn new skills

increased self-esteem

pathway to employment

travel

acknowledgment

status.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine and evaluate volunteer requirements based on analysis of relevant human resource information and consultation with relevant stakeholders. 
Assess benefits, costs and risks to the organisation or project of volunteer involvement. 
Establish and assess the requirements and impacts of relevant legislation and industry codes. 
Define overall volunteer roles according to specific organisational or project requirements. 
Develop appropriate position descriptions based on review of volunteer roles. 
Establish and incorporate volunteer rewards into the recruitment program. 
Communicate and delegate responsibility for volunteer coordination to relevant parties according to specific workplace requirements. 
Identify key target areas from which volunteers might be recruited. 
Assist in developing a climate of recognition and support for volunteers through representation in the wider environment. 
Identify and incorporate individual requirements of volunteers into work role design. 
Arrange suitable induction and training for volunteers to ensure work roles, rights and responsibilities are clearly understood. 
Liaise with volunteers regularly to monitor experience from both organisation and volunteer perspective and identify any areas of concern. 
Identify and evaluate areas of concern and initiate follow-up action. 
Identify and incorporate consideration of volunteer social and other motivations in work design programs. 

Forms

Assessment Cover Sheet

SITXHRM004A - Manage volunteers
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

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Assessment Record Sheet

SITXHRM004A - Manage volunteers

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: