Assessor Resource

SITXHRM005A
Lead and manage people

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to frontline managers and supervisors who are responsible for leading and motivating teams in any industry context. It requires the application of highly developed communication, interpersonal and leadership skills with a strong focus on team development.

This unit describes the performance outcomes, skills and knowledge required to lead and manage teams of people in the workplace, including volunteers where appropriate. The unit focuses on modelling high standards, developing commitment and managing team performance through effective leadership.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil


Employability Skills

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

knowledge of leadership, motivation and teamwork principles

ability to build positive team spirit and effectively manage overall team performance within a specific workplace context

project or work activities conducted over a period of time to allow the candidate to play an ongoing team-leading role.

Context of and specific resources for assessment

Assessment must ensure:

involvement of a team whose overall performance is the responsibility of the candidate.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

evaluation of team leadership within a project or activity managed by the candidate

evaluation of reports prepared by the candidate detailing how team commitment was encouraged and how team performance was managed during the conduct of a project

case studies to develop approaches to specific team leadership situations

oral or written questions to assess theoretical knowledge of leadership, motivation and teamwork

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

communication and interpersonal skills to provide effective support and motivation to a team and overcome communication barriers

planning and organisational skills to ensure activities and initiatives important to team development are integrated into own work planning

literacy skills to interpret a wide range of operational workplace information and develop clear and articulate team plans

time management skills

problem solving and decision making skills.

The following knowledge must be assessed as part of this unit:

roles of and functions performed by supervisors and managers

different leadership styles and the characteristics of effective leadership

principles of teamwork, including characteristics of effective teams, roles and attributes of team members, organisation of teams, potential team problems and the benefits of effective teamwork

role and theories of motivation and their application to different workplace contexts

typical causes of workplace conflict, including cultural differences

impact of conflict on the role of leaders

organisational structure and group dynamics

formal and informal communication methods and application

legislative issues that impact on team management, including equal employment opportunity (EEO), diversity, anti-discrimination and unfair dismissal

types of plans and planning processes.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Plans and objectives may be short, medium or long-term and relate to:

sales targets

performance targets for a particular project

increased productivity

meeting key performance indicators

organisational strategies

operational activities

task management

contingency management.

Team may be:

project-based

permanent teams

paid workers

volunteers.

Expectations, roles and responsibilities may include:

nature and scope of work

relationships with others in the workplace and interdependent areas of activity

roles of leaders and managers, including information provision, decision making, planning and organising, and monitoring staff

expectations around communication

reporting requirements.

Innovative approaches may include:

making suggestions about better ways of doing things

alerting colleagues to the potential of new technologies

trying new approaches to old problems

seeking information or ideas from unexpected places.

Open and supportive communication styles may include:

planned and unplanned exchanges of information

providing open access to documents

using technology to support effective communication, e.g. email groups

involving others in developing solutions

being prepared to declare own need for assistance

providing constructive feedback.

Information from the wider environment which may affect the team may include:

overall organisation objectives

rationale for management decisions

changes in organisation policies

marketing information and targets

business performance information, including financial

technology updates

plans for new equipment

training developments.

Opportunities for individual development may include:

internal training and professional development

external training and professional development

change in job responsibilities

opportunity for greater autonomy or responsibility

formal promotion.

Recognition and reward for team members may include:

informal acknowledgment

acknowledgment to the whole team of an individual's good performance

presentation of awards

written report to management

incentive initiatives.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Make individual performance a positive role model for others. 
Show support for and commitment to organisation goals in day-to-day work performance. 
Treat people with integrity, respect and empathy. 
Develop and clearly communicate plans and objectives in consultation with the team. 
Make plans and objectives consistent with organisation goals. 
Communicate expectations, roles and responsibilities of team members and leaders in a way that encourages individuals and teams to take responsibility for their work. 
Encourage teams and individuals to develop innovative approaches to work. 
Identify, encourage, value and reward individual and team efforts and contributions. 
Model and encourage open and supportive communication styles within the team. 
Seek and share information from the wider environment with the team. 
Represent the team's interests appropriately in the wider environment. 
Assess the skills of team members and provide opportunities for individual development. 
Monitor team performance to ensure progress towards achievement of goals. 
Delegate tasks and responsibilities appropriately, identify barriers to delegation and implement processes to overcome them. 
Provide mentoring and coaching support to team members. 
Provide recognition and reward for team achievements. 

Forms

Assessment Cover Sheet

SITXHRM005A - Lead and manage people
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SITXHRM005A - Lead and manage people

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: