Assessor Resource

SITXLAN001
Conduct basic oral communication in a language other than English

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the performance outcomes, skills and knowledge required to use and understand very simple and commonly used expressions of a predictable nature in a language other than English. It covers activities, such as welcoming and farewelling customers, providing face-to-face routine customer service and other routine workplace activities.

There is no direct parity with any formal language proficiency ratings or assessment frameworks, but this unit broadly relates to International Second Language Proficiency Ratings (ISLPR) 1.

The unit applies to all industry contexts and to individuals working at different levels of responsibility. This could include frontline, supervisory or management personnel.

This unit can be used for the assessment of basic oral proficiency in any language other than English. This unit does not prepare individuals for the role of a translator or interpreter.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Initiate communication.

1.1.Identify language needed to conduct basic communication.

1.2.Recognise and observe social and cultural conventions of language speaker.

2. Communicate in a language other than English to support routine workplace activities.

2.1.Use appropriate simple and commonly used courtesy expressions, for greeting, farewelling, apologising and thanking.

2.2.Where language barriers exist, make efforts to communicate through use of gestures or basic vocabulary in the other person’s language.

2.3.Use routinely required key words, short phrases and gestures.

2.4.Identify and use appropriate resources and seek assistance from those with suitable language skills.

2.5.Use visual techniques to enhance or replace oral communication.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

conduct the following basic workplace communication in a language other than English in at least six different oral communication exchanges:

listen to requests and comments

provide general assistance

provide very simple directions

use gestures in above oral communication exchanges in a socially and culturally appropriate manner.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

cultural values and social norms relevant to the language being assessed, and associated:

body language

forms of address

taboo topics

potential cross-cultural communication issues sufficient to avoid giving offence

resources to assist with communication in a language other than English:

dictionaries

international signage:

‘No Smoking’ signs

male and female restrooms

language mats

menus written in the specific language

pamphlets written in the specific language

phrase books

signs written in the specific language

websites with translating facilities.

Skills must be demonstrated in an operational environment or workplace activity for which communication in languages other than English is required. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

other people with whom the individual can interact in the relevant language; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

resources that support communication in languages other than English:

dictionaries and phrase books

language mats

signs

industry materials, written in languages other than English.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Initiate communication.

1.1.Identify language needed to conduct basic communication.

1.2.Recognise and observe social and cultural conventions of language speaker.

2. Communicate in a language other than English to support routine workplace activities.

2.1.Use appropriate simple and commonly used courtesy expressions, for greeting, farewelling, apologising and thanking.

2.2.Where language barriers exist, make efforts to communicate through use of gestures or basic vocabulary in the other person’s language.

2.3.Use routinely required key words, short phrases and gestures.

2.4.Identify and use appropriate resources and seek assistance from those with suitable language skills.

2.5.Use visual techniques to enhance or replace oral communication.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

conduct the following basic workplace communication in a language other than English in at least six different oral communication exchanges:

listen to requests and comments

provide general assistance

provide very simple directions

use gestures in above oral communication exchanges in a socially and culturally appropriate manner.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

cultural values and social norms relevant to the language being assessed, and associated:

body language

forms of address

taboo topics

potential cross-cultural communication issues sufficient to avoid giving offence

resources to assist with communication in a language other than English:

dictionaries

international signage:

‘No Smoking’ signs

male and female restrooms

language mats

menus written in the specific language

pamphlets written in the specific language

phrase books

signs written in the specific language

websites with translating facilities.

Skills must be demonstrated in an operational environment or workplace activity for which communication in languages other than English is required. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

other people with whom the individual can interact in the relevant language; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

resources that support communication in languages other than English:

dictionaries and phrase books

language mats

signs

industry materials, written in languages other than English.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify language needed to conduct basic communication. 
Recognise and observe social and cultural conventions of language speaker. 
Use appropriate simple and commonly used courtesy expressions, for greeting, farewelling, apologising and thanking. 
Where language barriers exist, make efforts to communicate through use of gestures or basic vocabulary in the other person’s language. 
Use routinely required key words, short phrases and gestures. 
Identify and use appropriate resources and seek assistance from those with suitable language skills. 
Use visual techniques to enhance or replace oral communication. 

Forms

Assessment Cover Sheet

SITXLAN001 - Conduct basic oral communication in a language other than English
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITXLAN001 - Conduct basic oral communication in a language other than English

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: