List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Conduct routine transactions in a language other than English. | 1.1.Identify language needed to conduct routine communications and make introductions. 1.2.Use appropriate courtesy expressions. 1.3.Use key words, phrases, gestures and sentences. 1.4.Provide simple advice on workplace events and topical and familiar matters. 1.5.Provide simple explanations of problems and their causes, and offer apologies as required. 1.6.Use simple terms to seek clarification from others when required. 1.7.Support communication with reference to workplace materials and visual information. 1.8.Identify need for and seek assistance from others with appropriate language skills. |
2. Give simple directions and instructions using a language other than English. | 2.1.Provide clear, succinct and simple directions and instructions using appropriate pace and correct sequence. 2.2.Support communication with use of appropriately sequenced expressions and questions to emphasise or clarify directions and instructions. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
conduct routine workplace communication in a language other than English in at least six different oral communication exchanges which together demonstrate:
understanding requests and comments
clarifying information by asking simple factual questions
responding to requests for factual information and simple advice
providing routine information and maintaining communication in relation to routine transactions
providing directions and instructions
following social and cultural conventions for the language being used.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
cultural values and social norms relevant to the language being assessed:
body language
forms of address
taboo topics
cross-cultural communication issues in routine communication sufficient to conduct routine workplace transactions
workplace materials and visual information resources:
hotel information signs and tags printed in the target language to assist where necessary
international signage:
‘No Smoking’ signs
male and female restrooms
menus written in the specific language
pamphlets written in the specific language
pamphlets, timetables, charts, price tags and menus
signs written in the specific language
signs, maps, diagrams, forms, labels and tickets.
Skills must be demonstrated in an operational environment or workplace activity for which communication in languages other than English is required. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
other people with whom the individual can interact in the relevant language; these can be:
customers in an industry workplace who are assisted by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation
resources that support communication in languages other than English:
dictionaries and phrase books
signs and maps
language mats
industry materials, written in languages other than English.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.