Assessor Resource

SITXLAN004
Conduct complex oral communication in a language other than English

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the performance outcomes, skills and knowledge required to conduct complex, creative, routine and non-routine communication in a language other than English. This involves very fluent listening and speaking skills at a high level of complexity to conduct negotiations, make presentations, provide oral summaries in the workplace, and participate in social and cultural activities.

There is no direct parity with any formal language proficiency ratings or assessment framework, but this unit broadly relates to International Second Language Proficiency Ratings (ISLPR) 4 to 4+.

The unit applies to all industry contexts and individuals working in at many different levels of responsibility. This could include frontline, supervisory or management personnel.

This unit may be customised for training delivery and assessment of proficiency in any language. This unit does not prepare individuals for the role of a translator or interpreter.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Conduct negotiations in a language other than English.

1.1.Establish rapport by using appropriate courtesy protocols, establishing common ground and observing social, cultural and business conventions.

1.2.Provide explanations, information and supporting details relevant to negotiations.

1.3.Use an appropriate range of language functions for negotiations, including introducing formal talk, using turn-taking skills, and agreeing and disagreeing tentatively.

1.4.Use appropriate intonation, voice tone and signalling expressions effectively.

2. Deliver presentations using a language other than English.

2.1.Deliver presentations in a style that supports its objective and takes account of audience characteristics, occasion and venue.

2.2.Present information in a logical and concise manner using appropriate sequencing and linguistic linking.

2.3.Support presentations with relevant public speaking techniques.

3. Participate in social and cultural activities using a language other than English.

3.1.Use language and language functions appropriate to varied social and cultural activities.

3.2.Adapt and modify communication strategies and language functions as required.

4. Provide summaries of oral communication in a language other than English.

4.1.Recognise situations when the services of a professional interpreter are required, and arrange for assistance.

4.2.Convey purpose and meaning of original utterance.

4.3.Make appropriate comments between parties to check and clarify meaning.

4.4.Use communication strategies and language functions that support immediate communication.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

conduct the following complex workplace communications in a language other than English (rare linguistic errors may occur) in at least six different oral communication exchanges:

establish and maintain rapport during extended interactions, including social activities

make presentations to groups of people in one of the following contexts:

guiding or interpretive activity

instructing or training

promotional activity

complex information on products or services

sales presentation

conduct business negotiations

provide detailed information and advice in area of work activity

demonstrate the use of each of the following during the above oral communication exchanges:

narrative and descriptive statements

repetition, clarification and paraphrasing techniques to clarify requirements, solve problems and conflict, and reassure others

effective extended non-verbal communication skills.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

social, cultural and business conventions relevant to the language being assessed:

colloquialisms

customs

dialect

forms of address

idioms

language conventions

protocols and taboos

social and cultural activities in which complex oral communications are required:

accompanying people to dinner

conference activities

meetings

professional development activities

tours

trade fairs

cross-cultural communication challenges that occur when negotiating and solving problems, and how they are addressed

aspects of verbal and non-verbal communication that support fluent and unhindered communication in the language being assessed

technical vocabulary required to support specific organisational activities.

Skills must be demonstrated in an operational environment or activity for which communication in languages other than English is required. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

other people with whom the individual can interact in the relevant language; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

resources that support communication in languages other than English:

dictionaries and phrase books

industry materials, written in languages other than English.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Conduct negotiations in a language other than English.

1.1.Establish rapport by using appropriate courtesy protocols, establishing common ground and observing social, cultural and business conventions.

1.2.Provide explanations, information and supporting details relevant to negotiations.

1.3.Use an appropriate range of language functions for negotiations, including introducing formal talk, using turn-taking skills, and agreeing and disagreeing tentatively.

1.4.Use appropriate intonation, voice tone and signalling expressions effectively.

2. Deliver presentations using a language other than English.

2.1.Deliver presentations in a style that supports its objective and takes account of audience characteristics, occasion and venue.

2.2.Present information in a logical and concise manner using appropriate sequencing and linguistic linking.

2.3.Support presentations with relevant public speaking techniques.

3. Participate in social and cultural activities using a language other than English.

3.1.Use language and language functions appropriate to varied social and cultural activities.

3.2.Adapt and modify communication strategies and language functions as required.

4. Provide summaries of oral communication in a language other than English.

4.1.Recognise situations when the services of a professional interpreter are required, and arrange for assistance.

4.2.Convey purpose and meaning of original utterance.

4.3.Make appropriate comments between parties to check and clarify meaning.

4.4.Use communication strategies and language functions that support immediate communication.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

conduct the following complex workplace communications in a language other than English (rare linguistic errors may occur) in at least six different oral communication exchanges:

establish and maintain rapport during extended interactions, including social activities

make presentations to groups of people in one of the following contexts:

guiding or interpretive activity

instructing or training

promotional activity

complex information on products or services

sales presentation

conduct business negotiations

provide detailed information and advice in area of work activity

demonstrate the use of each of the following during the above oral communication exchanges:

narrative and descriptive statements

repetition, clarification and paraphrasing techniques to clarify requirements, solve problems and conflict, and reassure others

effective extended non-verbal communication skills.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

social, cultural and business conventions relevant to the language being assessed:

colloquialisms

customs

dialect

forms of address

idioms

language conventions

protocols and taboos

social and cultural activities in which complex oral communications are required:

accompanying people to dinner

conference activities

meetings

professional development activities

tours

trade fairs

cross-cultural communication challenges that occur when negotiating and solving problems, and how they are addressed

aspects of verbal and non-verbal communication that support fluent and unhindered communication in the language being assessed

technical vocabulary required to support specific organisational activities.

Skills must be demonstrated in an operational environment or activity for which communication in languages other than English is required. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

other people with whom the individual can interact in the relevant language; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

resources that support communication in languages other than English:

dictionaries and phrase books

industry materials, written in languages other than English.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish rapport by using appropriate courtesy protocols, establishing common ground and observing social, cultural and business conventions. 
Provide explanations, information and supporting details relevant to negotiations. 
Use an appropriate range of language functions for negotiations, including introducing formal talk, using turn-taking skills, and agreeing and disagreeing tentatively. 
Use appropriate intonation, voice tone and signalling expressions effectively. 
Deliver presentations in a style that supports its objective and takes account of audience characteristics, occasion and venue. 
Present information in a logical and concise manner using appropriate sequencing and linguistic linking. 
Support presentations with relevant public speaking techniques. 
Use language and language functions appropriate to varied social and cultural activities. 
Adapt and modify communication strategies and language functions as required. 
Recognise situations when the services of a professional interpreter are required, and arrange for assistance. 
Convey purpose and meaning of original utterance. 
Make appropriate comments between parties to check and clarify meaning. 
Use communication strategies and language functions that support immediate communication. 

Forms

Assessment Cover Sheet

SITXLAN004 - Conduct complex oral communication in a language other than English
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

SITXLAN004 - Conduct complex oral communication in a language other than English

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

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Student signature:

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