Assessor Resource
SITXLAN4__A
Conduct complex workplace oral communication in a language other than English
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to individuals working in any industry context and at many different levels of responsibility. Frontline, supervisory or management personnel may use the language skills described in this unit.
This unit may be customised for training delivery and assessment of proficiency in any language.
However, for reporting purposes, recognition is limited to those languages listed below which are of importance to the tourism industry.
A specific code has been allocated for each of these languages, as detailed below. In addition, each language must be indicated in brackets after the unit title.
For example: SITXLAN412A Conduct complex workplace oral communication in a language other than English (Japanese).
SITXLAN401A
(Arabic)
SITXLAN402A
(Indonesian)
SITXLAN403A
(Cantonese)
SITXLAN404A
(Dutch)
SITXLAN405A
(Finnish)
SITXLAN406A
(French)
SITXLAN407A
(German)
SITXLAN408A
(Greek)
SITXLAN409A
(Hindi)
SITXLAN410A
(Hungarian)
SITXLAN411A
(Italian)
SITXLAN412A
(Japanese)
SITXLAN413A
(Korean)
SITXLAN414A
(Malay)
SITXLAN415A
(Mandarin)
SITXLAN416A
(Polish)
SITXLAN417A
(Portuguese)
SITXLAN418A
(Russian)
SITXLAN419A
(Serbian)
SITXLAN420A
(Spanish)
SITXLAN421A
(Swedish)
SITXLAN422A
(Swiss German)
SITXLAN423A
(Taiwanese)
SITXLAN424A
(Thai)
SITXLAN425A
(Turkish)
SITXLAN426A
(Croatian)
SITXLAN427A
(Bosnian)
SITXLAN428A
(Australian Indigenous languages)
SITXLAN429A
(AUSLAN)
This unit describes the performance outcomes, skills and knowledge required to conduct complex, creative, routine and non-routine communication in a language other than English in tourism and hospitality workplace activities. It involves very effective and fluent communication in all listening and speaking skills with the ability to conduct negotiations, present information and participate in social and cultural activities at a high level of complexity and fluency. It is not intended to reflect the skills of a professional interpreter. This unit can be used for training delivery and assessment of complex oral proficiency in any language other than English. There is no direct parity with any formal language proficiency ratings or assessment framework, but this unit broadly relates to International Second Language Proficiency Ratings (ISLPR) 4to 4+.
This unit is the fourth in a hierarchical set of four units dealing with oral communication and cultural skills in a language other than English, ranging from entry to fluency and increasing in complexity with the level of linguistic and cultural ability. These units do not align with Australian Qualifications Framework (AQF) levels and do not include interpreting or translating, which are higher-level specialist skills.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)