- SRXHRM001B - Manage volunteers
Assessor Resource
SRXHRM001B
Manage volunteers
Assessment tool
Version 1.0
Issue Date: April 2024
Not applicable.
This unit has been developed for the Community Recreation, Fitness, Outdoor Recreation and Sport Industry Training Packages.
This unit covers the knowledge and skills required to recruit and retain volunteers.
This unit has been developed for the Community Recreation, Fitness, Outdoor Recreation and Sport Industry Training Packages.
This unit covers the knowledge and skills required to recruit and retain volunteers.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not applicable.
Employability Skills
Not applicable.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
EVIDENCE GUIDE The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statements |
Critical aspects of evidence to be considered | Assessment must confirm sufficient knowledge of managing volunteers in the work environment Assessment of performance should be over a period of time covering one category from the industry sector and all other categories of all the Range Statements that are applicable in the learner's environment Assessment must confirm the ability to apply this knowledge and appropriate techniques to ensure the organisation's human resources plan and financial plan incorporate the requirements of the organisation's volunteers ensure sufficient volunteers are recruited and maintained to fulfil all functions identified as a volunteer function ensure appropriate training is provided to volunteers to maximise their contribution to the organisation undertake periodical counselling and reviews with volunteers and incorporate identified areas of concern in future planning processes |
Interdependent assessment of units | This unit must be assessed after attainment of competency in the following unit(s) BSBMGT605A Provide leadership across the organisation This unit must be assessed in conjunction with the following unit(s) Nil For the purpose of integrated assessment, this unit may be assessed in conjunction with the following unit(s) BSBHR402A Recruit and select personnel |
Required knowledge and skills | Required knowledge Recruitment methods and training processes Organisation's policy and procedures for developing job descriptions Organisation's strategic planning processes Work supervision Team facilitation Insurance and relevant policies Organisational systems, policy and procedures for industrial awards and agreements Equal Employment Opportunity legislation Occupational Health and Safety legislation Required skills Communication - written and verbal Team and human resource management Counselling/mentoring |
Resource implications | Physical resources - Assessment of this unit of competency requires access to A real work environment in which volunteers play a vital role Associated resources and information relevant to the work environment Human resources - Assessment of this unit of competency will require human resources consistent with those outlined in the Assessment Guidelines. That is, assessors (or persons within the assessment team) should be competent in this unit but preferably be competent in the unit at the level above be current in their knowledge and understanding of the industry through provision of evidence of professional activity in the relevant area have attained the National Competency Standards for Assessment: BSZ 401A, BSZ 402A and BSZ 403A |
Consistency in performance | Due to issues such as variations in contextual issues, this unit of competency must be assessed over a period of time in order to ensure consistency of performance over the Range Statements and contexts applicable to the learner's |
Context of assessment | This unit of competency must be assessed in the context of a sport or recreation activity with the participation of volunteers. For valid and reliable assessment the sport or recreation activity should closely replicate the work environment. The environment should be safe with the hazards, circumstances and equipment likely to be encountered in a real workplace This unit of competency should be assessed through the observation of processes and procedures, oral and/or written questioning on required knowledge and skills and consideration of required attitudes |
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons |
Key competencies | ||||||
Collect, Analyse&Organise Information | Communicate Ideas&Information | Plan&Organise Activities | Work with Others&in Teams | Use Mathematical Ideas&Techniques | Solve Problems | Use Technology |
2 | 2 | 2 | 2 | - | 2 | - |
These levels do not relate to the Australian Qualifications Framework. They relate to the seven areas of generic competency that underpin effective workplace practices. The three levels of performance (1, 2 and 3) denote the level of competency required to perform the task: Use routine approaches Select from routine approaches Establish new approaches Collecting, analysing and organising information - Collecting and evaluating information on organisational needs and matching volunteers to meet needs Communicating ideas and information - Communicating information both shared and in a confidential context with colleagues and volunteers Planning and organising activities - Planning and organising the recruitment and training of volunteers Working with teams and others - Managing the training of volunteers and collaborating with others as to progress Using mathematical ideas and techniques - Not applicable Solving problems - Resolving difficulties experienced by volunteers Using technology - Not applicable Please refer to the Assessment Guidelines for advice on how to use the Key Competencies. | ||||||
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Not applicable.
RANGE STATEMENTS The Range Statements provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. The Range Statements relate to the unit as a whole and helps facilitate holistic assessment. In addition, the following variables may be present for this particular unit of competency |
CATEGORIES | |
Industry sector | [one category] sport fitness outdoor recreation community recreation |
Position description | [all categories] elements, including required knowledge skills and attributes responsibilities accountability commitment rewards reimbursement of costs uniform |
Relevant legislation and industry codes | [all categories] may include but are not limited to Occupational Health and Safety consumer affairs equal opportunity company code organisation articles of association professional association regulations codes and guidelines |
Role of volunteers | [all categories] identify roles, including coach fundraiser instructor judge umpire referee administrator organiser leader catering team support management of events projects finance administration of facilities administration of equipment/uniforms assist with marketing/promotions technical assistance maintenance run events supervision of children activity leaders transport |
Social and other motivations | [all categories] factors impacting on motivation, including: socialisation enjoyment loyalty desire to do something different support of family members and/or friends meet new people break from routine sense of involvement learn new skills increased self esteem pathway to employment travel acknowledgment status |
Target areas | [all categories] may include but are not limited to past and present membership family friends local community and community groups volunteer agencies unemployed people service organisations |
Volunteer activities | [all categories] types, including events fixtures supporting classes training administration controlling coaching officiating safety mentoring |
Volunteer rewards | [all categories] outcomes in terms of rewards, including free admittance to games/competitions/events free/discounted merchandise meet new people break from routine sense of involvement learn new skills increased self esteem pathway to employment |
Work environment | [all categories] varies with respect to size of organisation type of organisation location complexity product/service range |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Identify requirements of the organisation's human resource plan and financial plan to ensure consistency | |||
| Assess and document benefits to the organisation and volunteers deriving from their involvement in the human resource plan | |||
| Define the purpose and role of volunteers in an appropriate position description | |||
| Identify and incorporate volunteer rewards into the recruitment program | |||
| Communicate/delegate responsibility for volunteer coordination to relevant parties in the workplace environment | |||
| Identify target areas from which volunteers might be recruited | |||
| Provide opportunities for potential volunteers to experience work roles in sport and recreation industry sectors prior to commitment | |||
| Ensure the human resource plan reflects the organisation's policy of developing a climate of recognition and support for volunteers | |||
| Identify and incorporate individual requirements of volunteers into work role design | |||
| Arrange suitable induction and training for volunteers on an ongoing basis to ensure work roles, volunteer activities, responsibilities and rights are clearly understood | |||
| Hold Counselling and reviews of work roles regularly with volunteers and areas of concern identified for further action | |||
| Identify and incorporate social and other motivations of volunteers in work design programs |
Forms
Assessment Cover Sheet
SRXHRM001B - Manage volunteers
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
SRXHRM001B - Manage volunteers
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: