The assessment process must address all of the following items of evidence.
Ability to:
1. Access workplace information relating to work responsibilities
2. Select appropriate methods to communicate with people from diverse backgrounds
3. Structure information in a logical sequence
4. Ascertain or clarify information by asking questions
5. Present information appropriate to audience and information purpose
6. Participate in group discussions and processes as required
7. Demonstrate interactive communication processes
8. Interact with others to achieve agreed outcomes
9. Respect and, where appropriate, represent the views of others
10. Record information in required format/s
Knowledge of:
11. Common colloquial and technical language
12. Sources of information and advice relating to work responsibilities
13. Methods of accessing, recording and storing workplace information including print and screen based systems
14. Formal and informal communication systems
15. Group processes. This may include basic facilitation, negotiation and conflict resolution
Relationship with other standards
Pre-requisite units
There are no pre-requisite units for this competency standard.
Co-assessment of related units
Other units of competency relevant to the work role should be assessed in conjunction with this unit.
Resources required for assessment
Assessment must occur in a real or simulated workplace where the assessee has access to:
Opportunities to interact with others using typical workplace communication processes
Typical group forums which can include work groups and committees
Typical workplace information
Information systems and procedures
Standard forms and equipment (as required) for recording workplace information
Assessment requirements
For information on how to assess this competency standard and who can assess, refer to the Assessment Guidelines for this Training Package.