The assessment process must address all of the following items of evidence.

Ability to:

1. Access workplace information relating to work responsibilities

2. Select appropriate methods to communicate with people from diverse backgrounds

3. Structure information in a logical sequence

4. Ascertain or clarify information by asking questions

5. Present information appropriate to audience and information purpose

6. Participate in group discussions and processes as required

7. Demonstrate interactive communication processes

8. Interact with others to achieve agreed outcomes

9. Respect and, where appropriate, represent the views of others

10. Record information in required format/s

Knowledge of:

11. Common colloquial and technical language

12. Sources of information and advice relating to work responsibilities

13. Methods of accessing, recording and storing workplace information including print and screen based systems

14. Formal and informal communication systems

15. Group processes. This may include basic facilitation, negotiation and conflict resolution

Relationship with other standards

Pre-requisite units

There are no pre-requisite units for this competency standard.

Co-assessment of related units

Other units of competency relevant to the work role should be assessed in conjunction with this unit.

Resources required for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to:

Opportunities to interact with others using typical workplace communication processes

Typical group forums which can include work groups and committees

Typical workplace information

Information systems and procedures

Standard forms and equipment (as required) for recording workplace information

Assessment requirements

For information on how to assess this competency standard and who can assess, refer to the Assessment Guidelines for this Training Package.

Not applicable.

The range statement indicates the context for demonstrating competence. This statement is a guide and unless otherwise indicated, items may or may not apply as required by the work context.

Work is carried out in accordance with company policies and procedures, licensing requirements, manufacturer's recommendations, legislative requirements, codes of practice and industrial awards and agreements. Codes of practice include the Sugar Milling Operations Industry Code of Practice.

Typical workplace information may include work instructions, check-sheets, tally sheets, labels and codes, Materials Safety Data Sheets (MSDSs), standard forms, production schedules and manufacturer's specifications

Typical subjects for communication include work roles, rights and responsibilities, employment conditions and entitlements, company policies and codes of practice

Every day workplace language is used. This may include commonly used technical terms

Communication systems reflect the culture of the workplace and the workforce

Information may be conveyed in verbal, written and screen-based forms appropriate to the audience and the purpose of information

Work may require the ability to work within a team environment

Interactive communication processes include active listening, turn taking, questioning and tolerating the views of others

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist