Assessor Resource

TAEEDU507A
Manage transnational offshore education programs

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to individuals who manage transnational offshore education programs in an international education provider context. They could work in the administration of education programs and projects in organisations from one or more international education sectors (schools, English language training organisations, vocational education and training, higher education, postgraduate education). These organisations could be onshore or offshore and could be public or private.

This unit describes the performance outcomes, skills and knowledge required to manage transnational offshore education programs including partnerships, twinning programs, and exchange and study abroad agreements.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

developing and managing transnational offshore education contracts and agreements

applying effective cross-cultural communication skills in relation to international education activities

managing administration of transnational offshore education programs in line with Australian and international legislation, and organisational policy guidelines

knowledge of business planning and financial models relevant to international education programs.

Context of and specific resources for assessment

Assessment must ensure:

access to opportunities to participate in a range of practical exercises and projects

access to relevant documents.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

evaluation of supervisor's reports on how the candidate manages transnational offshore education programs

analysis of projects, case studies, completed records and reports developed by the candidate

oral or written questioning to assess knowledge of characteristics of international education programs and educational trade practices

review of analysis of the suitability of a range of international education programs

review of risk factors and entry and exit strategies incorporated into strategic plans for international education program promotion and delivery

review of information provided to clients and stakeholders about international education programs

evaluation of operational procedures and protocols developed for international education programs.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other educational administration units.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to interact effectively in an intercultural context with clients, co-workers and stakeholders; to consult with diverse international clients and to manage relationships; to negotiate and manage conflict in difficult and complex situations

initiative and enterprise skills to work effectively with others in offshore settings

learning skills to understand and comply with relevant legislation, regulations and standards

literacy skills to record and report information accurately

planning and organising skills to manage administrative functions and performance; to plan and deliver transnational offshore education program support within relevant organisational policies and procedures

problem-solving skills to solve problems with transnational offshore education; to review and manage contracts and agreements

self-management skills to manage own work and the work of others; to provide appropriate, adequate and timely information to relevant people

technology skills to use technology for transnational offshore education communication in work role.

Required knowledge

business planning and financial models relevant to transnational offshore education programs; international banking principles and practices, and methods for transfer of funds internationally

characteristics of transnational offshore education programs and educational trade practices

client services standards

impact and influence of culture on offshore education and training delivery

intellectual property rights and issues, and copyright legislation

legal liability in contracts and agreements

legislative and regulatory requirements

limitations of responsibility in dealing with offshore partners

methods for promoting programs to offshore partners

online delivery and communication methods

organisational policies and procedures relating to offshore partnerships

principles of transnational offshore education program development and delivery

protocols for dealing with incidents in offshore locations

responsibilities of working with staff in offshore settings

student and staff support services and systems e.g. learning support, counselling and interpreting services in offshore settings

support systems and procedures in receiving countries and institutions

technology relevant to promotion, delivery and management of transnational offshore education programs, and managing associated projects (including adjusted technology for people with a disability, where required)

technological requirements and support mechanisms in online delivery.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Transnational offshore education programs may include:

associated projects

exchange and study abroad agreements

franchises

offshore or cross-border education and training programs conducted 'in a country other than Australia by an Australian-approved provider, where the delivery includes a face-to-face component' (Transnational Quality Strategy, 2005)

partnerships

twinning programs

International clients and partners may include:

accredited providers

contractors

education and training organisations (all sectors) in countries other than Australia

franchisees

overseas corporations

overseas government agencies

Contracts may include:

agreements for one-off or ongoing supply of goods or services

electronic or paper-based agreements

formal agreements with Australian or overseas individuals, contractors, corporations, individuals and government agencies

Relevant legislation, regulations and codes may include:

applicable legislation in offshore settings

current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:

anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance

business compliance relevant to work roles

child protection legislation and regulations

Education Services for Overseas Students (ESOS) Act 2000, subsequent amendments and related legislation

consumer legislation such as that relating to trade practices

employment, education and training - relevant to onshore and offshore provision

environmental issues

ESOS Assurance Fund requirements

immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )

National Code of Practice for Registration Authorities and Providers of International Education and Training

occupational health and safety

privacy and confidentiality

Transnational Quality Strategy (2005)

workplace employment practices and industrial relations

government policy on educational trade in countries where transnational offshore education programs are conducted such as Free Trade Agreements (FTAs) and General Agreement on Trade and Services (GATS)

quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices

Client services may include:

cross-cultural training for staff and other clients

staff support for relocation and family services

support for development of program materials

support for students taking offshore programs

technological back-up for programs conducted internationally

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop and seek approval for strategic plans and protocols for working in transnational offshore education programs 
Identify potential groups and partners with whom transnational offshore education programs could be developed, and analyse the suitability of a range of programs 
Identify risk factors and entry and exit strategies, and incorporate these into strategic plans for transnational offshore education program promotion and delivery 
Propose budgets and financial models for transnational offshore education program promotion and delivery, and agree with organisational stakeholders 
Establish and review procedures for establishing, managing and evaluating transnational offshore education programs 
Manage consultation and negotiation with potential international clients and partners 
Monitor correspondence and follow-up action with international clients and partners 
Arrange meetings and interviews with current and prospective international clients and partners 
Manage records of discussions and correspondence with international clients and partners 
Develop plans for ongoing relationship management with international clients and partners 
Apply risk management processes to contracts and agreements with regard to transnational offshore education programs 
Review and manage contracts related to transnational offshore education programs, according to organisational policies and relevant legislation, regulations and codes 
Seek and use, advice in developing and managing contracts related to transnational offshore education programs 
Adapt contracts and agreements to a range of transnational offshore education program delivery functions 
Provide information about transnational offshore education programs to clients and stakeholders 
Adapt methods of promotion for transnational offshore education programs for a range of clients and stakeholders 
Include relevant organisational staff in consultation and negotiation about delivery methods and arrangements for transnational offshore education programs 
Review client services delivery for transnational offshore education programs and incorporate results in forward planning strategies 
Develop improvement strategies for transnational offshore education programs and communicate to clients and stakeholders 
Manage access to and use of, information and services with regard to transnational offshore education programs 
Identify and implement improvements to communication processes in transnational offshore education programs 
Propose and develop models for service and transnational offshore education program delivery 
Develop client services to meet client and stakeholder needs in transnational offshore education program delivery 
Develop and manage operational procedures and protocols for transnational offshore education programs 
Apply financial models to delivery of transnational offshore education programs 
Survey client satisfaction on processes and outcomes of transnational offshore education programs and make recommendations for improvements 

Forms

Assessment Cover Sheet

TAEEDU507A - Manage transnational offshore education programs
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Assessment Record Sheet

TAEEDU507A - Manage transnational offshore education programs

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Assessment task 1: [title] Result: Competent Not yet competent

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