Critical aspects of evidence to be considered
a. Assessment must confirm appropriate knowledge and skills to:
a.1. locate, interpret and apply relevant information
a.2. identify products/stock stored in the subsection of the workplace
a.3. identify properties and purposes of specific categories of goods
a.4. explain the characteristics of stock in relation to specific handling and storage requirements
a.5. interpret and use workplace policies, procedures and practices in relation to product location and condition
a.6. use workplace maps and location guides with inventory systems to physically locate goods in an efficient manner
a.7. provide customer/client service and work effectively with others
a.8. convey information in written and oral form
a.9. maintain workplace records
a.10.select and use appropriate workplace colloquial and technical language and communication technologies in the workplace context
Interdependent assessment of units
a. This unit of competency may be assessed in conjunction with other units that form part of a worker's job function
Required knowledge and skills
a. Australian codes and regulations relevant to the products being identified, handled, transported, stacked and/or stored as part of work operations
b. Relevant OHS and environmental protection procedures and guidelines
c. Workplace procedures and policies for the identification, handling, stacking and storage of particular categories of products
d. Focus of operation of work systems, equipment, management and site operating systems for the packaging of goods
e. Categories or groups of products and the special handling, stacking and storage requirements for each
f. Purpose and use of cataloguing and labelling systems
g. Strategies to seek out sources of knowledge of products and use this information to inform work
h. Types of equipment and storage areas appropriate for different types of goods including perishable, fragile, dangerous, composition/state goods
I. Documentation requirements including reports and records concerning damaged or contaminated goods
j. Housekeeping standards procedures required in the workplace
k. Site layout and obstacles
l. Ability to select and use relevant communications, computing and load handling equipment
m. Ability to modify activities depending on differing workplace contexts, risk situations and environments
n. Ability to read and comprehend simple statements in English
o. Ability to read and interpret instructions, procedures and labels relevant to the handling and storage of goods
p. Ability to use required personal protective clothing and equipment conforming to industry and OHS standards
q. Ability to identify containers and goods coding, ADG and IMDG markings and where applicable emergency information panels
r. Ability to estimate the size, shape and special requirements of goods/loads
Resource implications
a. Access is required to opportunities to:
a.1. participate in a range of exercises, case studies and other simulated practical and knowledge assessments that demonstrate the skills and knowledge to use product knowledge to complete work operations, and/or
a.2. use product knowledge to complete work operations in an appropriate range of operational situations
Consistency in performance
a. Applies underpinning knowledge and skills when:
a.1. locating, interpreting and applying relevant product information
a.2. identifying products/stock
a.3. identifying properties and purposes of specific categories of goods
a.4. interpreting and using workplace policies, procedures and practices in relation to product location, and condition
a.5. using workplace maps and location guides with inventory systems to physically locate goods in an efficient manner
a.6. providing customer/client service and working effectively with others
a.7. conveying information in written and oral form
a.8. maintaining workplace records
b. Shows evidence of application of relevant workplace procedures including:
b.1. relevant codes of practice, regulations and legislative requirements
b.2. Australian regulations and codes of practice for the handling and storage of dangerous goods, explosives and hazardous substances
b.3. workplace procedures and work instructions concerning the identification, handling and storage of various categories of products (including housekeeping and security procedures)
b.4. obtaining assistance from other team members when required
b.5. customer service and quality assurance procedures and policies
b.6. OHS regulations and hazard prevention policies and procedures
b.7. environmental protection procedures
c. Action is taken promptly to report and/or rectify any potential difficulties in the identification, handling and storage of goods in accordance with relevant regulatory requirements and workplace procedures
d. Performance is demonstrated consistently over a period of time and in a suitable range of contexts
e. Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others
f. Work is completed systematically with required attention to detail without damage to goods, equipment or personnel
Context for assessment
a. Assessment of this unit must be undertaken by a Registered Training Organisation:
a.1. As a minimum, assessment of knowledge must be conducted through appropriate oral and/or written questioning
a.2. Appropriate practical assessment must occur:
a.2.1.at the Registered Training Organisation, and/or
a.2.2.in an appropriate work situation
Critical aspects of evidence to be considered
a. Assessment must confirm appropriate knowledge and skills to:
a.1. locate, interpret and apply relevant information
a.2. identify products/stock stored in the subsection of the workplace
a.3. identify properties and purposes of specific categories of goods
a.4. explain the characteristics of stock in relation to specific handling and storage requirements
a.5. interpret and use workplace policies, procedures and practices in relation to product location and condition
a.6. use workplace maps and location guides with inventory systems to physically locate goods in an efficient manner
a.7. provide customer/client service and work effectively with others
a.8. convey information in written and oral form
a.9. maintain workplace records
a.10.select and use appropriate workplace colloquial and technical language and communication technologies in the workplace context
Interdependent assessment of units
a. This unit of competency may be assessed in conjunction with other units that form part of a worker's job function
Required knowledge and skills
a. Australian codes and regulations relevant to the products being identified, handled, transported, stacked and/or stored as part of work operations
b. Relevant OHS and environmental protection procedures and guidelines
c. Workplace procedures and policies for the identification, handling, stacking and storage of particular categories of products
d. Focus of operation of work systems, equipment, management and site operating systems for the packaging of goods
e. Categories or groups of products and the special handling, stacking and storage requirements for each
f. Purpose and use of cataloguing and labelling systems
g. Strategies to seek out sources of knowledge of products and use this information to inform work
h. Types of equipment and storage areas appropriate for different types of goods including perishable, fragile, dangerous, composition/state goods
I. Documentation requirements including reports and records concerning damaged or contaminated goods
j. Housekeeping standards procedures required in the workplace
k. Site layout and obstacles
l. Ability to select and use relevant communications, computing and load handling equipment
m. Ability to modify activities depending on differing workplace contexts, risk situations and environments
n. Ability to read and comprehend simple statements in English
o. Ability to read and interpret instructions, procedures and labels relevant to the handling and storage of goods
p. Ability to use required personal protective clothing and equipment conforming to industry and OHS standards
q. Ability to identify containers and goods coding, ADG and IMDG markings and where applicable emergency information panels
r. Ability to estimate the size, shape and special requirements of goods/loads
Resource implications
a. Access is required to opportunities to:
a.1. participate in a range of exercises, case studies and other simulated practical and knowledge assessments that demonstrate the skills and knowledge to use product knowledge to complete work operations, and/or
a.2. use product knowledge to complete work operations in an appropriate range of operational situations
Consistency in performance
a. Applies underpinning knowledge and skills when:
a.1. locating, interpreting and applying relevant product information
a.2. identifying products/stock
a.3. identifying properties and purposes of specific categories of goods
a.4. interpreting and using workplace policies, procedures and practices in relation to product location, and condition
a.5. using workplace maps and location guides with inventory systems to physically locate goods in an efficient manner
a.6. providing customer/client service and working effectively with others
a.7. conveying information in written and oral form
a.8. maintaining workplace records
b. Shows evidence of application of relevant workplace procedures including:
b.1. relevant codes of practice, regulations and legislative requirements
b.2. Australian regulations and codes of practice for the handling and storage of dangerous goods, explosives and hazardous substances
b.3. workplace procedures and work instructions concerning the identification, handling and storage of various categories of products (including housekeeping and security procedures)
b.4. obtaining assistance from other team members when required
b.5. customer service and quality assurance procedures and policies
b.6. OHS regulations and hazard prevention policies and procedures
b.7. environmental protection procedures
c. Action is taken promptly to report and/or rectify any potential difficulties in the identification, handling and storage of goods in accordance with relevant regulatory requirements and workplace procedures
d. Performance is demonstrated consistently over a period of time and in a suitable range of contexts
e. Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others
f. Work is completed systematically with required attention to detail without damage to goods, equipment or personnel
Context for assessment
a. Assessment of this unit must be undertaken by a Registered Training Organisation:
a.1. As a minimum, assessment of knowledge must be conducted through appropriate oral and/or written questioning
a.2. Appropriate practical assessment must occur:
a.2.1.at the Registered Training Organisation, and/or
a.2.2.in an appropriate work situation