Assessor Resource

THTGTM01B
Carry out general maintenance

Assessment tool

Version 1.0
Issue Date: March 2024


Not applicable.

This unit deals with the skills and knowledge required to carry out general routine maintenance activities in tourism or hospitality enterprises.

This unit deals with the skills and knowledge required to carry out general routine maintenance activities in tourism or hospitality enterprises

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

Not applicable.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Essential Knowledge and Skills to be Assessed

The following skills and knowledge must be assessed as part of this unit:

safety and emergency procedures related to all general routine maintenance activities, including safe use of tools and equipment

selection, use and care of commonly used maintenance tools and equipment

general maintenance techniques

principles of planned, preventative maintenance

commonly used maintenance materials

environmental issues and legislation affecting general maintenance

customer service skills.

Linkages to Other Units

There is a link between this unit and the following unit, and combined training and assessment may be appropriate:

THTGTM02B Carry out grounds maintenance

Critical Aspects of Assessment

Evidence of the following is critical:

ability to operate and use equipment safely and correctly

ability to perform a range of routine maintenance tasks within timeframes acceptable to the enterprise

ability to document maintenance

ability to liaise with contractors

knowledge of general procedures and requirements that apply to routine maintenance work.

Context of Assessment and Resource Implications

Assessment must ensure:

access to all equipment required for routine maintenance in the relevant work context.

project or workplace activities that allow completion of real maintenance activities

completion of maintenance activities within timeframes acceptable to the enterprise and which reflect standard workplace practice.

Assessment Methods

Assessment methods must be chosen to ensure that a full range of maintenance skills can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.

The following examples are appropriate for this unit:

direct observation of the candidate completing maintenance tasks

oral or written questions to assess knowledge of maintenance techniques and tools/equipment

evaluation of work completed by the candidate

review of maintenance documentation completed by the candidate

review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Key Competencies in this Unit

Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.

Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate

Key Competencies

Collecting, Organising and Analysing Information

For example:

Responding to instructions and requests for maintenance

Seeking out and reviewing information related to work activities (1)

Communicating Ideas and Information

For example:

Receiving, following and giving instructions and information to others

Communicating with colleagues and contractors (1)

Planning and Organising Activities

For example:

Planning, organising and prioritising work tasks and responsibilities according to standard maintenance schedules and timeframes

Making arrangements with contractors, colleagues and departments or sections (1)

Working with Others and in Teams

For example:

Working co-operatively with colleagues in completing maintenance activities

Clarifying personal responsibilities (1)

Using Mathematical Ideas and Techniques

For example:

Calculating quantities of materials required for maintenance and special projects (1)

Solving Problems

For example:

Dealing with hazards

Assessing routine and non-routine maintenance (1)

Using Technology

For example:

Using equipment requiring adjustment and modulation (1)

Essential Knowledge and Skills to be Assessed

The following skills and knowledge must be assessed as part of this unit:

safety and emergency procedures related to all general routine maintenance activities, including safe use of tools and equipment

selection, use and care of commonly used maintenance tools and equipment

general maintenance techniques

principles of planned, preventative maintenance

commonly used maintenance materials

environmental issues and legislation affecting general maintenance

customer service skills.

Linkages to Other Units

There is a link between this unit and the following unit, and combined training and assessment may be appropriate:

THTGTM02B Carry out grounds maintenance

Critical Aspects of Assessment

Evidence of the following is critical:

ability to operate and use equipment safely and correctly

ability to perform a range of routine maintenance tasks within timeframes acceptable to the enterprise

ability to document maintenance

ability to liaise with contractors

knowledge of general procedures and requirements that apply to routine maintenance work.

Context of Assessment and Resource Implications

Assessment must ensure:

access to all equipment required for routine maintenance in the relevant work context.

project or workplace activities that allow completion of real maintenance activities

completion of maintenance activities within timeframes acceptable to the enterprise and which reflect standard workplace practice.

Assessment Methods

Assessment methods must be chosen to ensure that a full range of maintenance skills can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.

The following examples are appropriate for this unit:

direct observation of the candidate completing maintenance tasks

oral or written questions to assess knowledge of maintenance techniques and tools/equipment

evaluation of work completed by the candidate

review of maintenance documentation completed by the candidate

review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Key Competencies in this Unit

Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.

Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate

Key Competencies

Collecting, Organising and Analysing Information

For example:

Responding to instructions and requests for maintenance

Seeking out and reviewing information related to work activities (1)

Communicating Ideas and Information

For example:

Receiving, following and giving instructions and information to others

Communicating with colleagues and contractors (1)

Planning and Organising Activities

For example:

Planning, organising and prioritising work tasks and responsibilities according to standard maintenance schedules and timeframes

Making arrangements with contractors, colleagues and departments or sections (1)

Working with Others and in Teams

For example:

Working co-operatively with colleagues in completing maintenance activities

Clarifying personal responsibilities (1)

Using Mathematical Ideas and Techniques

For example:

Calculating quantities of materials required for maintenance and special projects (1)

Solving Problems

For example:

Dealing with hazards

Assessing routine and non-routine maintenance (1)

Using Technology

For example:

Using equipment requiring adjustment and modulation (1)


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Not applicable.

This unit may apply to any sector of the tourism and hospitality industry but has particular relevance for attractions and theme parks, hotels and motels. The following explanations identify how this unit may be applied in different workplaces and circumstances.

Routine maintenance tasks may include:

simple repairs

routine servicing of equipment

painting and decorating

minor demolition.

Special projects may include:

construction of new attractions

landscaping

major demolition.

Appropriate equipment may include:

hand tools and implements

electrical tools and equipment

painting requisites

earthmoving machinery.

Problems requiring specialist assistance include:

major breakdowns in plant and equipment

blasting

drilling

non-routine and contract servicing

servicing of specialist equipment.

Work report forms and other required documentation may include:

job sheets

maintenance books, sheets and schedules

sign-off sheets

requisitions and orders

audits.

Contractors may include:

tradespeople such as electricians, engineers, carpenters, plumbers, landscape architects, gardeners

labourers.

Quality requirements may include:

standards and guidelines for external accreditation

enterprise standards and requirements

audits and reports.

This unit may apply to any sector of the tourism and hospitality industry but has particular relevance for attractions and theme parks, hotels and motels. The following explanations identify how this unit may be applied in different workplaces and circumstances.

Routine maintenance tasks may include:

simple repairs

routine servicing of equipment

painting and decorating

minor demolition.

Special projects may include:

construction of new attractions

landscaping

major demolition.

Appropriate equipment may include:

hand tools and implements

electrical tools and equipment

painting requisites

earthmoving machinery.

Problems requiring specialist assistance include:

major breakdowns in plant and equipment

blasting

drilling

non-routine and contract servicing

servicing of specialist equipment.

Work report forms and other required documentation may include:

job sheets

maintenance books, sheets and schedules

sign-off sheets

requisitions and orders

audits.

Contractors may include:

tradespeople such as electricians, engineers, carpenters, plumbers, landscape architects, gardeners

labourers.

Quality requirements may include:

standards and guidelines for external accreditation

enterprise standards and requirements

audits and reports.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Respond promptly to requests for routine maintenance assistance. 
Select and use appropriate equipment safely and according to manufacturer's instructions. 
Carry out maintenance tasks correctly and promptly, in accordance with enterprise policy and procedures. 
Carry out maintenance tasks according to required schedules and priorities. 
Carry out maintenance tasks with minimum disruption to customers and colleagues. 
Enclose or isolate work areas where appropriate to ensure safety of customers and colleagues, using warning signage where required. 
Complete tasks in accordance with quality requirements. 
Clean work areas on completion of work. 
Identify problems requiring specialist assistance and seek help from the appropriate supervisor or tradesperson. 
Identify problems or faults and report them to the appropriate supervisor or tradesperson. 
Carry out basic maintenance on equipment on a regular basis, according to enterprise procedure. 
Store equipment in designated areas. 
Store equipment in accordance with manufacturer's specifications, enterprise requirements and occupational health and safety standards. 
Interpret maintenance requests accurately. 
Clarify instructions with persons making a request, when required. 
Complete work report forms and other required documentation accurately. 
Forward documentation to the appropriate person, as required. 
Carry out work on special projects correctly, under the direction of the appropriate specialist or supervisor. 
Undertake liaison with other project members to ensure effective co-ordination of tasks within the total project. 
Establish and maintain contact with appropriate contractors to ensure effective co-ordination of maintenance work. 
Provide assistance and information to contractors when required. 
Relay accurate information between contractors and maintenance supervisors when required. 

Forms

Assessment Cover Sheet

THTGTM01B - Carry out general maintenance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

THTGTM01B - Carry out general maintenance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: