- TLIA1207C - Pick and process orders
Assessor Resource
TLIA1207C
Pick and process orders
Assessment tool
Version 1.0
Issue Date: April 2024
Work must be carried out in accordance with relevant codes/regulations and workplace requirements for the picking and processing of orders.
Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures to the picking and processing of orders in the warehousing, distribution and/or storage industries.
This unit involves the skills and knowledge required to pick and process orders in accordance with workplace requirements including identifying workplace order picking processes, policies and procedures; picking and despatching orders, and recording stock levels.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement |
Context of and specific resources for assessment | Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals |
Method of assessment | Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge: |
Regulations relevant to the picking and processing of orders, including relevant bond, quarantine or other legislative requirements |
Relevant OH&S and environmental protection procedures and guidelines |
Workplace procedures and policies for the picking and processing of orders |
Focus of operation of work systems, equipment, management and site operating systems for the picking and processing of orders |
Problems that may occur when picking and processing an order and appropriate action that can be taken to resolve the problems |
Documentation and record requirements when picking and processing an order |
Equipment used during picking and processing operations and the precautions and procedures that should be followed in its use |
Housekeeping standards procedures required in the workplace |
Site layout and obstacles |
Required skills: |
Communicate effectively with others when picking and processing orders |
Read and comprehend simple statements in English |
Read and interpret instructions, procedures, signs and labels relevant to the picking and processing of orders |
Complete documentation related to picking and processing orders |
Identify relevant stock and goods coding and labelling, including ADG and IMDG markings |
Work collaboratively with others when picking and processing orders |
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others |
Promptly report and/or rectify any identified problems, faults or malfunctions when picking and processing orders in accordance with regulatory requirements and workplace procedures |
Implement contingency plans for unplanned events when picking and processing orders |
Apply precautions and required action to minimise, control or eliminate hazards that may exist when picking and processing orders |
Monitor work activities in terms of planned schedule |
Modify activities depending on differing operational contingencies, risk situations and environments |
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment |
Operate and adapt to differences in equipment in accordance with standard operating procedures |
Select and use relevant equipment and communications technology when picking and processing orders |
Select and use required personal protective equipment conforming to industry and OH&S standards |
Estimate the size, shape and special requirements of goods/loads |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. | |
Work may be conducted: | by day or night in a range of work environments |
Customers may be: | internal or external |
Workplaces may comprise: | large, medium or small worksites |
Work may be conducted in: | limited or restricted spaces exposed conditions controlled or open environments |
Problems that may occur when picking and processing an order include: | wrong stock is picked wrong carton for order incorrect location damaged stock no stock at location incorrect quantity failing to meet a special order requirement |
Special order requirements may include: | pricing special packing specific size of carton special categories of stock |
Hazards in the work area may include exposure to: | chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment |
Consultative processes may involve: | workplace personnel supervisors and managers customers/clients contractors official representatives |
Communication in the work area may include: | phone electronic data interchange (EDI) fax internet RF communications barcode readers oral, aural or signed communications |
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: | company procedures enterprise procedures organisational procedures established procedures |
Personal protective equipment may include: | gloves safety headwear and footwear safety glasses two-way radios high visibility clothing |
Information/documents may include: | goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions and bar codes manufacturers specifications for equipment/tools workplace procedures and policies supplier and/or client instructions material safety data sheets codes of practice including the National Standards for Manual Handling and the Industry Safety Code relevant legislation, regulations and related documentation award, enterprise bargaining agreement, other industrial arrangements standards and certification requirements quality assurance procedures emergency procedures |
Applicable regulations and legislation may include: | relevant codes and regulations pertaining to the picking and processing of orders Australian Dangerous Goods Code relevant state/territory OH&S legislation relevant state/territory environmental protection legislation licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements workplace relations regulations workers compensation regulations |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Workplace procedures for order picking and related workplace documentation are interpreted | |||
| Stock allocation and location systems are identified and located | |||
| Appropriate manual handling equipment is selected in accordance with OH&S regulations and workplace procedures | |||
| Work requirements are planned with appropriate equipment and documentation assembled | |||
| Zones of the warehouse which store required products are identified and located | |||
| Pick path is established | |||
| Where required, appropriate pallet(s) for orders are selected and stacked to minimise stock damage and maximise stability | |||
| Products are selected and consolidated | |||
| Products/pallets are located in despatch areas | |||
| Products are assembled to meet workplace schedules | |||
| Orders are consolidated, secured, arranged and placed in storage zones in accordance with the schedule | |||
| Storage areas are checked and stocks are noted for replenishment in accordance with workplace procedures | |||
| Workplace records are completed in accordance with workplace requirements |
Forms
Assessment Cover Sheet
TLIA1207C - Pick and process orders
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
TLIA1207C - Pick and process orders
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: