- TLIA1407C - Use product knowledge to complete work operations
Assessor Resource
TLIA1407C
Use product knowledge to complete work operations
Assessment tool
Version 1.0
Issue Date: April 2024
Work must be carried out in compliance with the relevant regulations and workplace requirements concerning the identification, handling and storage of various categories of products/stock.
Work is performed under some supervision generally within a team environment. It involves the application of product knowledge and an understanding of relevant regulatory requirements to the handling and storage of various types of products/stock as part of work activities in the warehousing, distribution and/or storage industries.
This unit involves the skills and knowledge required to use product knowledge to complete work operations in accordance with workplace requirements including identifying products in a subsection of a warehouse or other storage area, examining quality and reporting on products, and using inventory and labelling systems to identify and locate products.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not applicable.
Employability Skills
The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement |
Context of and specific resources for assessment | Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals |
Method of assessment | Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge: |
Australian codes and regulations relevant to the products being identified, handled, transported, stacked and/or stored as part of work operations |
Relevant OH&S and environmental protection procedures and guidelines |
Workplace procedures and policies for the identification, handling, stacking and storage of particular categories of products |
Focus of operation of work systems, equipment, management and site operating systems for the packaging of goods |
Categories or groups of products and the special handling, stacking and storage requirements for each |
Purpose and use of cataloguing and labelling systems |
Strategies to seek out sources of knowledge of products and use this information to inform work |
Types of equipment and storage areas appropriate for different types of goods including perishable, fragile, dangerous, composition/state goods |
Documentation requirements including reports and records concerning damaged or contaminated goods |
Housekeeping standards procedures required in the workplace |
Site layout and obstacles |
Required skills: |
Communicate effectively with others when handling, transporting and storing products and providing information on products and services |
Read and comprehend simple statements in English |
Read and interpret instructions, procedures, information and signs relevant to the handling, transporting and storing of products and the provision of information on products and services |
Identify containers and goods coding, ADG and IMDG markings and where applicable emergency information panels |
Complete documentation related to work activities |
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others |
Adapt to differences in products and services in accordance with standard operating procedures |
Select and use required personal protective equipment conforming to industry and OH&S standards |
Select and use relevant communications, computing and load handling equipment |
Estimate the size, shape and special requirements of goods and loads |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. | |
Work may be conducted: | in a range of work environments by day or night |
Customers may be: | internal or external |
Workplaces may comprise: | large, medium or small worksites |
Work may be conducted in: | limited or restricted spaces exposed conditions controlled or open environments |
Goods may involve: | special handling, location, storage and/or packaging requirements, including temperature controlled goods and dangerous goods |
Inventory systems may be: | automated manual paper-based computerised microfiche |
Categories or groups of products/stock may include: | small parts perishable goods overseas export dangerous goods refrigerated products temperature controlled stock fragile goods |
Distinguishing identification criteria for products may include: | shape size colour distinguishing features codes and product identification/serial numbers labels signs or other documentation locations |
The characteristics of products/stock may include: | small parts toxicity flammability form weight size state perishability fragility security risk |
Labelling systems may include: | batch code bar code identification numbering systems serial numbers symbols for safe handling ADG and HAZCHEM Codes |
Communication in the work area may include: | phone electronic data interchange (EDI) fax internet RF systems oral, aural or signed communications |
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: | company procedures enterprise procedures organisational procedures established procedures |
Personal protective equipment may include: | gloves safety headwear and footwear safety glasses two-way radios high visibility clothing |
Consultative processes may involve: | other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and OH&S specialists other maintenance, professional or technical staff |
Hazards in the work area may include: | chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment |
Information/documents may include: | goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions and bar codes codes of practice and regulations relevant to the identification, handling and stacking of goods Australian and international regulations and codes of practice for the handling, stacking and transport of dangerous goods and hazardous substances operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures |
Applicable regulations and legislation may include: | relevant codes and regulations for the packaging of goods Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian and International Explosives Codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Products are identified against specified criteria in accordance with workplace procedures | |||
| Storage and handling characteristics are identified and applied consistently | |||
| Products are described to internal customers identifying features which may affect location, safety or storage requirements | |||
| Products are inspected in accordance with workplace quality assurance procedures | |||
| Workplace procedures are followed to replace, return or dispose of stock/products which are not useable | |||
| Non-conforming products are recorded/reported in accordance with workplace procedures | |||
| Inventory and labelling systems are used to locate products within the workplace | |||
| Goods are physically located and identified |
Forms
Assessment Cover Sheet
TLIA1407C - Use product knowledge to complete work operations
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
TLIA1407C - Use product knowledge to complete work operations
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: