- TLIA1707C - Apply product knowledge to organise work operations
Assessor Resource
TLIA1707C
Apply product knowledge to organise work operations
Assessment tool
Version 1.0
Issue Date: April 2024
Work must be carried out in compliance with the relevant regulations and workplace requirements concerning the identification, handling and storage of various categories of products/stock.
Work is performed under some supervision generally within a team environment. It involves the application of product knowledge and an understanding of relevant regulatory requirements to the organisation of work operations in the warehousing, distribution and/or storage industries.
This unit involves the skills and knowledge required to apply product knowledge to the organisation of work operations including identifying and categorising products, matching products to locations based on specified criteria, and assisting individuals to solve stock identification and location problems.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not applicable.
Employability Skills
The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement |
Context of and specific resources for assessment | Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals |
Method of assessment | Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge: |
Australian codes and regulations relevant to the workplace activities |
Relevant OH&S and environmental protection procedures and guidelines |
Workplace procedures and policies relevant to the application of product knowledge to the organisation of workplace operations |
Focus of operation of work systems, equipment, management and site operating systems |
Information on various categories or groups of products including their key characteristics and hazards and the special handling, stacking and storage requirements for each |
Product sources, destinations and potential problems |
Re-ordering procedures and just-in-time planning principles |
Requirements for workplace documentation, inventory systems and records |
Sources of product information |
Strategies to seek out sources of knowledge of products and use this information to inform work |
Types of equipment and storage areas appropriate for different types of goods including perishable, fragile, dangerous, composition/state goods |
Documentation requirements including reports and records concerning damaged or contaminated goods |
Housekeeping standards procedures required in the workplace |
Site layout and obstacles |
Required skills: |
Communicate effectively with others when organising workplace activities |
Access, read and interpret product information, policies and regulatory requirements relevant to workplace operations |
Complete documentation related to the organisation of work activities |
Work collaboratively with others when organising workplace activities |
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others |
Promptly report and/or rectify any identified problems that may arise when organising workplace activities in accordance with regulatory requirements and workplace procedures |
Use information on products/stock to determine, plan and organise processes used for receival, storage, goods movement, despatch, stock levels, re-ordering processes |
Modify activities depending on differing operational contingencies, risk situations and environments |
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment |
Operate and adapt to differences in products and services in accordance with standard operating procedures |
Organise and monitor the use of personal protective equipment conforming to industry and OH&S standards |
Select and use relevant communication, computing and office equipment when organising workplace activities |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. | |
Work may be conducted: | in a range of work environments by day or night |
Customers may be: | internal or external |
Workplaces may comprise: | large, medium or small worksites |
Workplace activities being organised may include but are not limited to: | receival storage goods/stock movement despatch stock levels re-ordering processes |
Work may be conducted in: | restricted spaces exposed conditions controlled or open environments |
Goods may involve: | special handling, location, storage and/or packaging requirements, including temperature controlled goods and dangerous goods |
Modes of transfer may be: | manual or motorised |
Storage types may include but are not limited to: | bin/binning systems rack refrigeration/freezers/cold rooms marked floor space containers racks and racking systems block/stacks pallets |
Inventory systems may be: | automated manual paper-based computerised microfiche |
Categories or groups of products/stock may include: | small parts perishable goods overseas export dangerous goods refrigerated products temperature controlled stock fragile goods |
The characteristics of products/stock may include: | small parts toxicity flammability form weight size state perishability fragility security risk |
Labelling systems may include but are not limited to: | batch code bar code identification numbering systems serial numbers symbols for safe handling ADG and HAZCHEM Codes |
Hazards in the work area may include: | chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment |
Communication in the work area may include: | phone electronic data interchange (EDI) fax internet RF systems oral, aural or signed communications |
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: | company procedures enterprise procedures organisational procedures established procedures |
Personal protective equipment may include: | gloves safety headwear and footwear safety glasses two-way radios high visibility clothing |
Consultative processes may involve: | other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and OH&S specialists other maintenance, professional or technical staff |
Information/documents may include: | goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions and bar codes, and container identification/serial number codes of practice and regulations relevant to workplace operations Australian and international regulations and codes of practice for the handling, stacking and transport of dangerous goods and hazardous substances operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures |
Applicable regulations and legislation may include: | relevant codes and regulations for the packaging of goods Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian and International Explosives Codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Products are identified and categorised in terms of specified criteria in accordance with workplace procedures | |||
| Locations for products are determined based on specified criteria | |||
| Labels, inventory systems and other information sources are used to assist in the identification of products, handling and storage requirements | |||
| New stock items are identified and particular product information is brought to the attention of relevant personnel | |||
| Stock queries are predicted and team members assisted to locate and assimilate information relevant to these products | |||
| Personnel are assisted with routine and non-routine stock enquiries with actions taken to update information of products for relevant personnel | |||
| Personnel are encouraged to maintain and build product knowledge through accessing product information and the application of problem solving and information analysis skills | |||
| Resources used to transfer different products through the storage zones are identified and evaluated | |||
| Work in receival and despatch areas is supported by identification and reporting of variances | |||
| Stock re-ordering is informed by knowledge of product source, frequency of pick destination (or seasonality) of products and potential for supply problems | |||
| Relevant documentation is completed in accordance with workplace procedures | |||
| Knowledge of customer requirements is used to determine work design | |||
| Potential problems are predicted and notified to appropriate personnel | |||
| Opportunities for improvements to own work organisation are identified |
Forms
Assessment Cover Sheet
TLIA1707C - Apply product knowledge to organise work operations
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
TLIA1707C - Apply product knowledge to organise work operations
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: