Assessor Resource

TLIA2041
Manually sort mail and parcels

Assessment tool

Version 1.0
Issue Date: April 2024


This unit involves the skills and knowledge required to manually sort mail and parcels in accordance with workplace requirements, as part of work activities in the postal and allied industries.

It includes carrying out required preparations of the work area, manually sorting mail and parcels as well as finalising the required sorting processes.

The sorting processes include accurately and efficiently organising mail and parcels into groups for further processing or distribution, and containerising processed mail and parcels ready for transfer to the next processing or distribution point.

Work is normally performed under general supervision, usually in a team or outstation environment.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare to sort mail and parcels manually

1.1

Individual and work team priorities and responsibilities are identified and confirmed

1.2

All work health and safety (WHS)/occupational health and safety (OHS) and environmental protection workplace procedures and requirements are identified, accessed and applied

1.3

Availability of mail and parcels to be processed is identified and confirmed

1.4

Mail and parcels to be processed are transferred to processing point

1.5

Labels for identifying the destination of mail are created and affixed to trays

2

Sort mail and parcels manually

2.1

Internal operating procedures and standards are applied to the manual processing of parcels and mail

2.2

Mail and parcels are inspected to ensure all criteria have been met

2.3

Mail and parcels are sorted accurately and correctly in compliance with priority for processing and manual sorting procedures

2.4

Mail and parcels are handled safely to minimise risk of injury to people and damage to mail and parcels

2.5

Mail and parcels that are damaged, underpaid, incorrectly classified, or are non-conforming are identified, separated and re-processed in accordance with workplace procedures

2.6

Legal requirements and workplace policies and procedures in relation to the security of mail and parcels are followed

3

Complete process for manually sorting mail and parcels

3.1

Mail and parcel sorting frames/bag racks are cleared down, and mail and parcel containers/bags are sealed and labelled in accordance with workplace procedures

3.2

Mail and parcels are transferred to next processing or distribution point using appropriate shifting equipment and labels are scanned as required

3.3

Information required to complete records of mail and parcels processed is provided and recorded

3.4

Excess equipment is removed and work area is prepared for next activity/shift

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

applying security and safety precautions and required action to minimise, control or eliminate identified hazards

communicating and working effectively with others

completing relevant documentation

identifying, selecting and using relevant equipment, processes and procedures

implementing contingency plans

modifying activities depending on operational contingencies, risk situations and environments

operating and adapting to differences in equipment and systems in accordance with operating procedures

planning and prioritising own work, predicting consequences and identifying improvements

reading, interpreting and following relevant instructions, procedures, information and signs

reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

Australian and international codes and regulations relevant to mail operations

hazards that may occur when manually sorting mail and parcels, and ways of controlling the risks involved

operational work systems, equipment, management and site operating systems for manually sorting mail and parcels

problems that may occur when manually sorting mail and parcels and appropriate action that can be taken to resolve/avoid these problems

relevant WHS/OHS and environmental protection procedures and guidelines, including relevant personal protective equipment and procedures for use

requirements of mail sorting systems, operations and relevant equipment

workplace procedures and policies for manually sorting mail and parcels.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare to sort mail and parcels manually

1.1

Individual and work team priorities and responsibilities are identified and confirmed

1.2

All work health and safety (WHS)/occupational health and safety (OHS) and environmental protection workplace procedures and requirements are identified, accessed and applied

1.3

Availability of mail and parcels to be processed is identified and confirmed

1.4

Mail and parcels to be processed are transferred to processing point

1.5

Labels for identifying the destination of mail are created and affixed to trays

2

Sort mail and parcels manually

2.1

Internal operating procedures and standards are applied to the manual processing of parcels and mail

2.2

Mail and parcels are inspected to ensure all criteria have been met

2.3

Mail and parcels are sorted accurately and correctly in compliance with priority for processing and manual sorting procedures

2.4

Mail and parcels are handled safely to minimise risk of injury to people and damage to mail and parcels

2.5

Mail and parcels that are damaged, underpaid, incorrectly classified, or are non-conforming are identified, separated and re-processed in accordance with workplace procedures

2.6

Legal requirements and workplace policies and procedures in relation to the security of mail and parcels are followed

3

Complete process for manually sorting mail and parcels

3.1

Mail and parcel sorting frames/bag racks are cleared down, and mail and parcel containers/bags are sealed and labelled in accordance with workplace procedures

3.2

Mail and parcels are transferred to next processing or distribution point using appropriate shifting equipment and labels are scanned as required

3.3

Information required to complete records of mail and parcels processed is provided and recorded

3.4

Excess equipment is removed and work area is prepared for next activity/shift

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

applying security and safety precautions and required action to minimise, control or eliminate identified hazards

communicating and working effectively with others

completing relevant documentation

identifying, selecting and using relevant equipment, processes and procedures

implementing contingency plans

modifying activities depending on operational contingencies, risk situations and environments

operating and adapting to differences in equipment and systems in accordance with operating procedures

planning and prioritising own work, predicting consequences and identifying improvements

reading, interpreting and following relevant instructions, procedures, information and signs

reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

Australian and international codes and regulations relevant to mail operations

hazards that may occur when manually sorting mail and parcels, and ways of controlling the risks involved

operational work systems, equipment, management and site operating systems for manually sorting mail and parcels

problems that may occur when manually sorting mail and parcels and appropriate action that can be taken to resolve/avoid these problems

relevant WHS/OHS and environmental protection procedures and guidelines, including relevant personal protective equipment and procedures for use

requirements of mail sorting systems, operations and relevant equipment

workplace procedures and policies for manually sorting mail and parcels.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Individual and work team priorities and responsibilities are identified and confirmed 
All work health and safety (WHS)/occupational health and safety (OHS) and environmental protection workplace procedures and requirements are identified, accessed and applied 
Availability of mail and parcels to be processed is identified and confirmed 
Mail and parcels to be processed are transferred to processing point 
Labels for identifying the destination of mail are created and affixed to trays 
Internal operating procedures and standards are applied to the manual processing of parcels and mail 
Mail and parcels are inspected to ensure all criteria have been met 
Mail and parcels are sorted accurately and correctly in compliance with priority for processing and manual sorting procedures 
Mail and parcels are handled safely to minimise risk of injury to people and damage to mail and parcels 
Mail and parcels that are damaged, underpaid, incorrectly classified, or are non-conforming are identified, separated and re-processed in accordance with workplace procedures 
Legal requirements and workplace policies and procedures in relation to the security of mail and parcels are followed 
Mail and parcel sorting frames/bag racks are cleared down, and mail and parcel containers/bags are sealed and labelled in accordance with workplace procedures 
Mail and parcels are transferred to next processing or distribution point using appropriate shifting equipment and labels are scanned as required 
Information required to complete records of mail and parcels processed is provided and recorded 
Excess equipment is removed and work area is prepared for next activity/shift 

Forms

Assessment Cover Sheet

TLIA2041 - Manually sort mail and parcels
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIA2041 - Manually sort mail and parcels

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: