Assessor Resource

TLIE3023
Use electronic communication systems

Assessment tool

Version 1.0
Issue Date: March 2024


This unit involves the skills and knowledge required to use electronic communications systems in accordance with relevant regulations and workplace procedures.

It involves the application of established communication principles and practices and the use of local technical and colloquial language and vocabulary in day-to-day communication.

It includes identifying system features, operating a communications system effectively, using appropriate communication protocols when using a system, ensuring equipment is operational, identifying any system access requirements and completing documentation.

Work is performed under some supervision, generally in a team environment.

This unit covers activities where a number of different communications systems are used concurrently including radios, fixed-line and mobile telephones, and computers.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Apply WHS/OHS principles

1.1

Information about work health and safety (WHS)/occupational health and safety (OHS) requirements when using electronic communications equipment is accessed and interpreted

1.2

Hazards are identified, risks are assessed and control measures are implemented

1.3

Posture and ergonomic settings of chair and workstation are adjusted in accordance with WHS/OHS guidelines

1.4

WHS/OHS and organisational guidelines on the use of periods of rest and exercise are followed when using electronic communications equipment

2

Identify electronic communications equipment and systems

2.1

Types of electronic communications equipment, component parts and accessories used in work area are identified

2.2

Applications for workplace activities of different electronic communications systems and, as required, related software, are interpreted

2.3

Routine faults in operating systems, software applications and operator errors are identified and reported, as required

3

Identify communications equipment features

3.1

Electronic communications systems features and control functions are identified

3.2

Electronic communications equipment is set up to optimise communication

3.3

Appropriate communications system is selected, as required

4

Enter data

4.1

Text and numeric data are entered into communications system using appropriate technology, as required

4.2

Entered information is checked and corrected, as required

5

Use communications equipment

5.1

System checks are carried out to confirm communications system is operational in accordance with organisational requirements

5.2

Communications system is operated safely in accordance with organisational procedures and regulatory requirements

5.3

Communications system security is maintained in accordance with organisational procedures

5.4

Communications system appropriate for location and type of communication is selected, as required

5.5

Messages are transmitted clearly, unambiguously and precisely in accordance with ethics and protocols required of users as outlined in organisational procedures

5.6

Messages are received, interpreted and recorded in accordance with operating procedures and regulatory requirements

6

Complete documentation

6.1

Appropriate communications records are maintained in accordance with organisational procedures

6.2

Documentation is filled in legibly and proofread

6.3

Documentation is processed in accordance with organisational procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying precautions and required action to minimise, control or eliminate potential work health and safety (WHS)/occupational health and safety (OHS) hazards when using communications equipment

applying relevant legislation and workplace procedures

communicating effectively with others

completing documentation related to work activities

identifying and reporting problems, faults and malfunctions, in accordance with workplace procedures

identifying and using required communications technology

prioritising communication activities depending on operational contingencies, risk situations and environments

using appropriate numeric functions when entering data into a computer system.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

communications techniques, including barriers to effective communication

features of various communications systems

problems that can occur when using communications systems and associated corrective actions

procedures and protocols for using communications systems during an emergency

procedures for using communications systems

protocols and procedures for communicating with others using relevant communications technology

WHS/OHS risks and hazards when using communications systems.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Apply WHS/OHS principles

1.1

Information about work health and safety (WHS)/occupational health and safety (OHS) requirements when using electronic communications equipment is accessed and interpreted

1.2

Hazards are identified, risks are assessed and control measures are implemented

1.3

Posture and ergonomic settings of chair and workstation are adjusted in accordance with WHS/OHS guidelines

1.4

WHS/OHS and organisational guidelines on the use of periods of rest and exercise are followed when using electronic communications equipment

2

Identify electronic communications equipment and systems

2.1

Types of electronic communications equipment, component parts and accessories used in work area are identified

2.2

Applications for workplace activities of different electronic communications systems and, as required, related software, are interpreted

2.3

Routine faults in operating systems, software applications and operator errors are identified and reported, as required

3

Identify communications equipment features

3.1

Electronic communications systems features and control functions are identified

3.2

Electronic communications equipment is set up to optimise communication

3.3

Appropriate communications system is selected, as required

4

Enter data

4.1

Text and numeric data are entered into communications system using appropriate technology, as required

4.2

Entered information is checked and corrected, as required

5

Use communications equipment

5.1

System checks are carried out to confirm communications system is operational in accordance with organisational requirements

5.2

Communications system is operated safely in accordance with organisational procedures and regulatory requirements

5.3

Communications system security is maintained in accordance with organisational procedures

5.4

Communications system appropriate for location and type of communication is selected, as required

5.5

Messages are transmitted clearly, unambiguously and precisely in accordance with ethics and protocols required of users as outlined in organisational procedures

5.6

Messages are received, interpreted and recorded in accordance with operating procedures and regulatory requirements

6

Complete documentation

6.1

Appropriate communications records are maintained in accordance with organisational procedures

6.2

Documentation is filled in legibly and proofread

6.3

Documentation is processed in accordance with organisational procedures

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation guide.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying precautions and required action to minimise, control or eliminate potential work health and safety (WHS)/occupational health and safety (OHS) hazards when using communications equipment

applying relevant legislation and workplace procedures

communicating effectively with others

completing documentation related to work activities

identifying and reporting problems, faults and malfunctions, in accordance with workplace procedures

identifying and using required communications technology

prioritising communication activities depending on operational contingencies, risk situations and environments

using appropriate numeric functions when entering data into a computer system.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

communications techniques, including barriers to effective communication

features of various communications systems

problems that can occur when using communications systems and associated corrective actions

procedures and protocols for using communications systems during an emergency

procedures for using communications systems

protocols and procedures for communicating with others using relevant communications technology

WHS/OHS risks and hazards when using communications systems.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

TLIE3023 - Use electronic communication systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

TLIE3023 - Use electronic communication systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: