Assessor Resource

TLIH2003
Prioritise courier/delivery operations

Assessment tool

Version 1.0
Issue Date: March 2024


This unit involves the skills and knowledge required to prioritise courier or delivery operations in compliance with relevant regulations, as part of work undertaken within the transport and logistics industry.

It includes identifying, planning and preparing work requirements; undertaking work; adjusting to changing priorities; and completing work activities to operational requirements.

Work is generally performed under indirect supervision.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify work requirements

1.1

Work requirements and specific customer requirements interpreted and clarified as required

1.2

Pick-up and delivery points are located

1.3

Size, weight and configuration of materials to be couriered are identified

1.4

Equipment required to facilitate pick-up and delivery is identified

2

Plan and prepare for work

2.1

Work is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities

2.2

Planned steps and outcomes are checked to ensure conformity with instructions and work requirements

2.3

Work sequence is identified and relayed to base as required

2.4

Required resources are selected

3

Undertake work operations

3.1

Work operations are undertaken in accordance with plan and quality requirements, and within operator and equipment operating capacity

3.2

Difficulties or uncertainties occurring during operations are identified and alternative strategies are determined

3.3

Pick-up and delivery of materials is undertaken in accordance with workplace quality procedures

4

Adjust to changing work priorities

4.1

Work plan or route is adjusted or modified to meet changing priorities and circumstances

4.2

Changes to work plan are relayed to base

5

Complete work operations

5.1

Work operations are reviewed to ensure outcomes have met customer requirements and workplace quality outcomes

5.2

Workplace documentation is completed

5.3

Operational capacity of equipment is checked and returned to storage area as required

5.4

Security of goods is maintained in accordance with enterprise procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

communicating and working effectively with others when prioritising courier or delivery operations

completing documentation related to prioritising courier or delivery operations

estimating the size, shape and special delivery requirements of articles

identifying and correctly using equipment required when coordinating courier or delivery operations

interpreting and following operational instructions and prioritising work

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading and interpreting instructions, procedures, information and labels relevant to courier or delivery operations

reporting and/or rectifying identified problems promptly, in accordance with workplace procedures

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

housekeeping standards and procedures

methods and strategies for prioritising courier or delivery operations

National Transport Commission Load Restraint Guide

relevant state/territory mass and loading regulations

requirements of courier or delivery work systems and operations, and relevant equipment

risks in courier or delivery operations and related precautions to control these risks

security policies and procedures

typical problems that may arise when prioritising courier or delivery operations and appropriate action to be taken

workplace procedures and policies for coordinating and prioritising courier or delivery operations.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify work requirements

1.1

Work requirements and specific customer requirements interpreted and clarified as required

1.2

Pick-up and delivery points are located

1.3

Size, weight and configuration of materials to be couriered are identified

1.4

Equipment required to facilitate pick-up and delivery is identified

2

Plan and prepare for work

2.1

Work is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities

2.2

Planned steps and outcomes are checked to ensure conformity with instructions and work requirements

2.3

Work sequence is identified and relayed to base as required

2.4

Required resources are selected

3

Undertake work operations

3.1

Work operations are undertaken in accordance with plan and quality requirements, and within operator and equipment operating capacity

3.2

Difficulties or uncertainties occurring during operations are identified and alternative strategies are determined

3.3

Pick-up and delivery of materials is undertaken in accordance with workplace quality procedures

4

Adjust to changing work priorities

4.1

Work plan or route is adjusted or modified to meet changing priorities and circumstances

4.2

Changes to work plan are relayed to base

5

Complete work operations

5.1

Work operations are reviewed to ensure outcomes have met customer requirements and workplace quality outcomes

5.2

Workplace documentation is completed

5.3

Operational capacity of equipment is checked and returned to storage area as required

5.4

Security of goods is maintained in accordance with enterprise procedures

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

communicating and working effectively with others when prioritising courier or delivery operations

completing documentation related to prioritising courier or delivery operations

estimating the size, shape and special delivery requirements of articles

identifying and correctly using equipment required when coordinating courier or delivery operations

interpreting and following operational instructions and prioritising work

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading and interpreting instructions, procedures, information and labels relevant to courier or delivery operations

reporting and/or rectifying identified problems promptly, in accordance with workplace procedures

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

housekeeping standards and procedures

methods and strategies for prioritising courier or delivery operations

National Transport Commission Load Restraint Guide

relevant state/territory mass and loading regulations

requirements of courier or delivery work systems and operations, and relevant equipment

risks in courier or delivery operations and related precautions to control these risks

security policies and procedures

typical problems that may arise when prioritising courier or delivery operations and appropriate action to be taken

workplace procedures and policies for coordinating and prioritising courier or delivery operations.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

TLIH2003 - Prioritise courier/delivery operations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

TLIH2003 - Prioritise courier/delivery operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: