Assessor Resource
TLII2019
Provide taxi customer service
Assessment tool
Version 1.0
Issue Date: March 2024
This unit involves the skills and knowledge required to apply routine customer service procedures to passengers in taxis, in accordance with taxi industry regulations and relevant legislative requirements.
It includes establishing effective communication, identifying and assessing the needs and expectations of different customers, meeting identified customer requirements and dealing with difficult customer situations at all points of customer contact before, during and after a journey.
Work is performed with limited or no supervision, and with full accountability and responsibility for self and others in achieving the prescribed outcomes.
This unit meets part of the certification requirements for obtaining taxi driver accreditation. As requirements may vary between states and territories, people seeking taxi accreditation should contact their state/territory taxi regulator.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)