Assessor Resource
TLII2020
Provide assistance to customers with specific needs
Assessment tool
Version 1.0
Issue Date: April 2024
This unit involves the skills and knowledge required to assist customers with specific needs in accordance with organisational requirements.
It includes establishing contact with customers, identifying customer needs, and providing appropriate support to customers with specific needs.
Work is performed with limited or minimum supervision. It involves providing assistance to customers with specific needs requiring assistance within station areas both on and off a train.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)