Assessor Resource
TLII3003
Provide customer service in transport vehicles/vessels
Assessment tool
Version 1.0
Issue Date: April 2024
This unit involves the skills and knowledge required to provide customer service for local and overseas passengers in transport vehicles/vessels, in accordance with tourism and transport industry codes of practice and/or workplace procedures.
It includes monitoring and addressing passenger needs, preparing and delivering commentaries, resolving problems and conflicts involving customers, and liaising with suppliers of tourism products to ensure appropriate materials and services are obtained and made available to service customer needs.
Work will be undertaken with limited supervision, and with duty of care responsibility for self and others in achieving the prescribed outcomes.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)