Assessor Resource
TLII3010
Provide travel information to customers
Assessment tool
Version 1.0
Issue Date: March 2024
This unit covers the skills and knowledge required to identify and locate major destinations, and public services, attractions and facilities, as part of providing public transport advice.
It includes responding appropriately to customer enquiries with respect to destinations, related services, facilities and ticketing.
Work involves the duties and tasks applicable to personnel working on public trams, trains and buses who may, through their duties, have contact with the public.
Work is performed under general supervision.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
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