Assessor Resource
TLII3022
Provide customer service in rail operations
Assessment tool
Version 1.0
Issue Date: April 2024
This unit involves the skills and knowledge required to provide customer service in rail operations in accordance with legislative, regulatory and workplace requirements.
It includes establishing contact with customers, identifying customer needs and delivering service to customers at train station platforms and/or on a train.
Work is generally performed without supervision and in a team environment. It involves the provision of service to customers requiring assistance either on or off a train.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
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