Assessor Resource
TLII4022
Identify and meet customer requirements
Assessment tool
Version 1.0
Issue Date: April 2024
This unit involves the skills and knowledge required to identify and meet customer requirements in accordance with regulatory and organisational needs.
It includes identifying customer needs, delivering a service to customers and communicating customer needs with other members of the organisation.
Work is performed under minimum supervision. It involves discretion and judgement for self and others in meeting customer and organisation needs.
Work involves responsibility for the development of work plans and may include the provision of leadership of others, either individually or in teams.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)