Assessor Resource

TLIJ207C
Apply quality systems

Assessment tool

Version 1.0
Issue Date: April 2024


Work must be carried out in accordance with the relevant regulations and workplace quality standards.

Work is performed under some supervision, generally within a team environment.

It involves the application of quality assurance principles and procedures to implement quality systems and quality improvement initiatives within workplace activities.

This unit involves the skills and knowledge required to apply quality systems in workplace operations including working within a quality improvement system and using quality improvement systems, tools and techniques in accordance with enterprise procedures.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Workplace quality assurance and improvement principles and procedures

Quality improvement tools and methods

Relevant OH&S procedures and guidelines

Housekeeping standards and procedures required in the workplace

Workplace or site layout

Focus of operation of work systems, equipment or management, site and organisational operating procedures

Typical quality-related problems that may arise in work operations and products and related options for action and solutions

Impact of job on enterprise and individual performance

Required skills:

Communicate effectively with others when applying and implementing quality systems

Read and interpret instructions, procedures and information relevant to the application and implementation of quality systems

Interpret and follow operational instructions and prioritise work

Complete documentation related to the application and implementation of quality systems

Operate electronic communication equipment to required protocol

Work collaboratively with others when applying and implementing quality systems

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when applying and implementing quality systems in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may occur during the application and implementation of quality systems

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the application and implementation of quality systems

Monitor work activities in terms of standards and processes of the quality system concerned

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Select and use quality improvement tools and methods

Identify and use equipment, processes and procedures required within the context of the job concerned

Operate and adapt to differences in equipment in accordance with standard operating procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

The operations may be conducted:

in a range of work environments

by day or night

in a range of typical weather conditions

Customers may be:

internal or external

Workplaces may comprise:

large, medium or small worksites

Work may be conducted in a range of work contexts and may include:

restricted spaces

exposed conditions

controlled or open environments

exposure to chemicals, dangerous or hazardous substances and movements of equipment, goods and vehicles

Quality improvement tools may include a range of techniques including:

product sampling and testing

monitoring of operational performance

fault/problem analysis

client surveys

trials of quality improvement initiatives

Consultative processes may involve:

other workplace personnel

management

union representatives

industrial relations personnel

OH&S specialists

other professional or technical staff

Communication in the work area may include:

phone

electronic data interchange (EDI)

fax

email

internet

radio

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

quality assurance procedures and standards

relevant codes of practice and regulatory requirements

relevant Australian standards and certification requirements

workplace procedures and policies

manufacturers instructions concerning the use of equipment and/or materials

manifests, bar codes, goods and container information/serial number

supplier and/or client instructions

material safety data sheets

award, enterprise bargaining agreement, other industrial arrangements

standards and certification requirements

OH&S policy and procedures

emergency procedures

Applicable regulations and legislation may include:

relevant codes of practice and regulatory requirements

relevant Australian standards and certification requirements

relevant state/territory OH&S legislation

relevant state/territory environmental protection legislation

workplace relations regulations

workers compensation regulations

Dangerous Goods Code and associated regulations

water and road use and licence arrangements

relevant patent or copyright arrangements

dangerous goods and air freight regulations

relevant export/import/quarantine/bond requirements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Instructions are followed and duties are performed either individually or as a member of a work team within a quality improvement system 
Work is completed either individually or as a member of a work team in accordance with standards as defined in workplace policies and procedures 
Variations in the quality of services and/or products from required standards are detected and reported in accordance with workplace procedures 
Quality of operations/service is monitored and adjusted as required to ensure the satisfaction of both internal and external customers 
Quality improvement tools and techniques are used both individually and as part of a work team to systematically improve the quality of work and services 

Forms

Assessment Cover Sheet

TLIJ207C - Apply quality systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIJ207C - Apply quality systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: