Assessor Resource

TLIJ4009
Implement and monitor quality assurance systems

Assessment tool

Version 1.0
Issue Date: April 2024


This unit involves the skills and knowledge required to implement and monitor quality assurance systems.

It includes planning for quality assurance activities, and carrying out and evaluating quality assurance procedures.

This unit applies to ensuring the quality of materials, resources and outputs, including final products, meet organisational specifications and standards.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan for quality assurance activities

1.1

Products and services to be quality assured and required resources, are identified

1.2

Objectives of the quality assurance activities are determined and discussed with those responsible for carrying them out

1.3

Proposed methods and techniques to be applied are confirmed and implemented

2

Implement quality assurance procedures

2.1

Resources required to carry out the quality assurance plan efficiently and effectively are accessed

2.2

Quality assurance activities are supported as required

2.3

Quality of operations, services or products is monitored and adjusted as required to meet organisational specifications and standards

2.4

Variations in the quality of operations, services or products from required standards are detected and reported in accordance with organisational procedures

2.5

Problems that affect or could potentially affect quality are identified and solutions are posed and reported to relevant person

2.6

Records are kept according to organisational quality assurance policy and procedures

3

Evaluate quality assurance procedures

3.1

Outcomes of implementing quality assurance procedures are evaluated against organisational specifications and standards

3.2

Suggestions for improving quality assurance procedures are made in accordance with organisational policy and procedures

3.3

Outcomes of the quality assurance activities are discussed with relevant parties and recommendations are made to ensure quality is maintained

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

analysing and evaluating quality assurance processes, procedures and outcomes

completing relevant documentation

modifying activities depending on operational contingencies, risk situations and environments without compromising quality

producing a quality assurance plan

supporting others to maintain quality standards.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

data analysis and evaluation methods

organisational quality assurance system

organisational services, products and resource requirements

relevant organisational specifications and standards that require quality assured outcomes

requirements for completing relevant documentation, such as checklists, schedules and internal audit reports

typical defects that can occur and related action that can be taken

various approaches to quality assurance and their strengths and limitations.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations or, where this is not available, in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan for quality assurance activities

1.1

Products and services to be quality assured and required resources, are identified

1.2

Objectives of the quality assurance activities are determined and discussed with those responsible for carrying them out

1.3

Proposed methods and techniques to be applied are confirmed and implemented

2

Implement quality assurance procedures

2.1

Resources required to carry out the quality assurance plan efficiently and effectively are accessed

2.2

Quality assurance activities are supported as required

2.3

Quality of operations, services or products is monitored and adjusted as required to meet organisational specifications and standards

2.4

Variations in the quality of operations, services or products from required standards are detected and reported in accordance with organisational procedures

2.5

Problems that affect or could potentially affect quality are identified and solutions are posed and reported to relevant person

2.6

Records are kept according to organisational quality assurance policy and procedures

3

Evaluate quality assurance procedures

3.1

Outcomes of implementing quality assurance procedures are evaluated against organisational specifications and standards

3.2

Suggestions for improving quality assurance procedures are made in accordance with organisational policy and procedures

3.3

Outcomes of the quality assurance activities are discussed with relevant parties and recommendations are made to ensure quality is maintained

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

analysing and evaluating quality assurance processes, procedures and outcomes

completing relevant documentation

modifying activities depending on operational contingencies, risk situations and environments without compromising quality

producing a quality assurance plan

supporting others to maintain quality standards.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

data analysis and evaluation methods

organisational quality assurance system

organisational services, products and resource requirements

relevant organisational specifications and standards that require quality assured outcomes

requirements for completing relevant documentation, such as checklists, schedules and internal audit reports

typical defects that can occur and related action that can be taken

various approaches to quality assurance and their strengths and limitations.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations or, where this is not available, in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

TLIJ4009 - Implement and monitor quality assurance systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIJ4009 - Implement and monitor quality assurance systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: