Assessor Resource

TLIL107C
Complete workplace orientation/induction procedures

Assessment tool

Version 1.0
Issue Date: April 2024


Workplace orientation/induction is completed to enable a worker to enter and participate in the work activities of a workplace. Orientation and induction activities will be in accordance with the regulatory requirements and operational policies and procedures for the workplace concerned.

Work is performed under some supervision, generally within a team environment.

Work involves the development of the basic skills and knowledge to participate safely and effectively in workplace activities.

This unit involves the skills and knowledge required to complete workplace orientation and induction procedures when commencing a new work role, including identifying major areas of the workplace in terms of functions, organisational structures and occupations, and organising and accepting responsibility for own workload. It also includes the application of ethical practices in work activities, receiving and acting constructively on personal feedback, participating in the identification and meeting of ones own learning needs, and planning and organising a personal daily routine.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Workplace procedures and standards and duty of care requirements including OH&S and environmental protection responsibilities

Conditions of service including: employer and employee obligations under award, employment contract, OH&S and other regulations in relation to engagement, working times and conditions, and dismissal and discipline arrangements

Workplace structures and the roles and responsibilities of team/group members

Site or workplace layout

Emergency procedures

Basic workplace documentation and record keeping procedures and requirements

Customer service standards and procedures

Workplace hazards and related hazard minimisation procedures

Personal protective equipment and instructions for its use

Required skills:

Communicate effectively with others when completing workplace orientation and induction procedures

Read and interpret instructions, procedures, information and signs relevant to work activities

Interpret and follow operational instructions and prioritise work

Complete documentation related to work activities

Operate electronic communication equipment to required protocol

Work collaboratively with others when completing workplace orientation and induction procedures

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Apply fatigue management knowledge and techniques

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Identify workplace products and services and their features

Identify and correctly use equipment, processes and procedures

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work will involve:

basic routine work functions in a variety of relevant work contexts

Customers may be:

internal or external

Operations may be conducted:

by day or night

in enclosed spaces

in exposed conditions

in controlled or open environments

Hazards may include:

vehicular traffic and pedestrians

uneven ground, steps, road surfaces

dust and vapours

hazardous or dangerous materials

humidity, air temperature and radiant heat

light including UV

noise

Consultative processes may involve:

clients

managers

supervisors/team leaders

workplace personnel

visitors

contractors

official representatives

union representatives

industrial relations and OH&S specialists

other professional or technical staff

local government authorities

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Communication may involve the basic use of a range of communication technology including:

phone

electronic data interchange (EDI)

fax

email

internet

radio

Personal protective equipment may include:

gloves

safety headwear and footwear

sunscreen, sunglasses and safety glasses

two-way radios

high visibility clothing

Information/documentation may include:

workplace procedures, checklists and instructions

operations manuals

induction/orientation documentation

competency standards and training materials

job specification, site/workplace map and details of organisation structure

conditions of service, relevant legislation, regulations and related documentation

award, enterprise bargaining agreement, other industrial arrangements

relevant codes of practice including the national standards for manual handling and the industry safety code

supplier and/or client instructions

manifests, bar codes, goods and container identification

goods identification numbers and codes

manufacturers specifications

material safety data sheets

relevant Australian standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

relevant regulations, standards and codes of practice, including the Australian standards for manual handling and industry safety codes

dangerous goods and freight regulations and codes

relevant Australian and state/territory OH&S legislation

equal employment legislation and related policies

environmental protection regulations

licensing requirements for driving and carrying particular classes of goods

workplace relations legislation

workers compensation legislation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
The layout of the workplace, the flow of materials and goods where relevant and the work activities conducted in each work area are identified 
Organisational structure of the workplace and the relationship of structure to each occupation and classification grouping is outlined 
The types of facilities in the workplace, their purpose and (any) risk factors attached to them are identified 
Equipment and technology used in the workplace are outlined in terms of function and physical characteristics 
Individual responsibilities under industrial agreements are identified and acted on in the conduct of assigned duties 
Key internal and external customers and the workplace areas that serve them are identified 
Workplace hazards are identified and related hazard minimisation procedures followed 
Relevant personal protective equipment (PPE) is identified and correctly used in accordance with regulations and workplace requirements 
Workplace emergency procedures are identified and followed in real and simulated emergency situations 
Priorities and deadlines are established in consultation with others (as appropriate) and recorded 
Work activities are planned and progress of work is communicated to others whose personal work plans and timelines may be affected 
Work is completed to the standard expected in the workplace and in accordance with any guidelines, directions or instructions 
Variations and difficulties affecting work requirements are identified through regular reviews and action is taken to report these issues to supervisory staff 
Additional support to improve work is communicated clearly to appropriate personnel 
Workplace procedures, regulations and legislation appropriate to the position are identified and followed 
Commitments and undertakings to clients, colleagues and supervisors are met 
Required confidentiality is maintained 
Appropriate codes of acceptable and ethical work practices are applied 
Workplace security policies are identified including the relationship to personal job role 
Suggestions on ways to improve work are sought regularly from appropriate personnel 
Feedback is acted upon as required to improve work performance 
Operations of the workplace, workplace equipment and focus of endeavour are identified 
Organisational structure, career paths and training opportunities appropriate to the enterprise are identified 
Steps are taken, in consultation with appropriate personnel, to identify own learning needs through assessment and planning for future work requirements 
Appropriate opportunities to learn and develop required competencies are undertaken including establishing networks and working relationships with others 
Daily routine is planned to take into account rosters, industrial agreements and workplace procedures 
Clarification of requirements of tasks is sought when appropriate 
Achievable time and other performance measures are agreed 
Tasks are completed with variations to plan identified and reported 

Forms

Assessment Cover Sheet

TLIL107C - Complete workplace orientation/induction procedures
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIL107C - Complete workplace orientation/induction procedures

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: