Assessor Resource

TLIL5020
Develop and maintain operational procedures for transport and logistics enterprises

Assessment tool

Version 1.0
Issue Date: March 2024


This unit involves the skills and knowledge required to develop and maintain operational procedures for transport and logistics enterprises in accordance with relevant regulations, standards and codes of practice, including the Australian Dangerous Goods (ADG) Code and workplace procedures.

It includes planning and developing operational procedures, and monitoring and evaluating the implementation of these operational procedure/s.

Work is under general guidance on progress and outcomes. It requires discretion and judgement for self and others in planning and using resources, services and processes to achieve required outcomes.

The unit generally applies to those with responsibility for resource coordination and allocation, and who lead individuals and teams.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan and develop operational procedures

1.1

Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units

1.2

Scope, focus and extent of the operational procedure/s are discussed and validated with affected personnel

1.3

Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work

1.4

Factors likely to impact on the development process are identified and techniques are adopted for their incorporation into the procedure/s

1.5

Proposed operational procedures are researched using a range of sources and provision is made to include user input

1.6

Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations, in accordance with workplace procedures

1.7

New operational procedures are trialled with a target group as required

1.8

Performance indicators are developed to measure the effectiveness of the operational procedure/s

2

Monitor the implementation of the operational procedure/s

2.1

Introduction of the operational procedure/s for selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance

2.2

Effective induction and supervision is provided to support personnel in implementing the new procedure/s

2.3

Personnel performance is monitored to ensure adherence to the operational procedure/s and to assess the requirement to modify the process

2.4

Solicited feedback is actively sought from personnel implementing the operational procedure/s

3

Evaluate the implementation of operational procedures

3.1

Effectiveness of the operational procedure/s is assessed against developed performance indicators

3.2

Operational procedure/s are modified/deleted as required, in accordance with evaluation mechanism and enterprise requirements

3.3

Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure/s

3.4

Records, reports and recommendations for improvement are managed within the workplace information systems and processes

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying precautions and required action to minimise, control or eliminate hazards that may exist during work activities

applying relevant legislation and workplace procedures

communicating effectively with others when developing and maintaining operational procedures for transport and logistics enterprises

completing documentation related to developing and maintaining operational procedures for transport and logistics enterprises

implementing contingency plans

modifying activities to cater for variations in workplace contexts and environment

monitoring work activities in terms of planned schedule

operating electronic communication equipment to required protocol

planning and organising activities

prioritising work and coordinating self and others in relation to transport and logistics operations

providing leadership and working collaboratively with others when developing and maintaining operational procedures for transport and logistics enterprises

reading and interpreting transport and logistics schedules, inventories, regulatory requirements, customer instructions, workplace procedures and manuals relevant to developing and maintaining operational procedures for transport and logistics enterprises

selecting and applying appropriate application of technology, information systems and procedures

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

application of current competencies within functional activity

application of relevant Australian standards and associated certification requirements

business policies, procedures and plans including procedures for outsourcing components of operations and engaging additional resources

focus of operation of transport and logistics systems, resources, management and workplace operating systems

licence and permit requirements relevant to transport and logistics operations

problems that may occur when developing and maintaining operational procedures for transport and logistics enterprises and action that can be taken to resolve or report these problems

regulations, codes of practice and legislative requirements including local and international regulations relevant to transport and logistics operations and the Australian Dangerous Goods (ADG) Code where applicable

resource availability including the competencies of individuals in the team/group

risks and hazards related to developing and maintaining operational procedures and ways of controlling the risks involved

transport and equipment applications, capacities, configurations, safety hazards and control mechanisms

workplace policies and procedures, including those covering issue resolution and grievance

workplace procedures for developing and maintaining operational procedures for transport and logistics enterprises.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan and develop operational procedures

1.1

Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units

1.2

Scope, focus and extent of the operational procedure/s are discussed and validated with affected personnel

1.3

Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work

1.4

Factors likely to impact on the development process are identified and techniques are adopted for their incorporation into the procedure/s

1.5

Proposed operational procedures are researched using a range of sources and provision is made to include user input

1.6

Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations, in accordance with workplace procedures

1.7

New operational procedures are trialled with a target group as required

1.8

Performance indicators are developed to measure the effectiveness of the operational procedure/s

2

Monitor the implementation of the operational procedure/s

2.1

Introduction of the operational procedure/s for selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance

2.2

Effective induction and supervision is provided to support personnel in implementing the new procedure/s

2.3

Personnel performance is monitored to ensure adherence to the operational procedure/s and to assess the requirement to modify the process

2.4

Solicited feedback is actively sought from personnel implementing the operational procedure/s

3

Evaluate the implementation of operational procedures

3.1

Effectiveness of the operational procedure/s is assessed against developed performance indicators

3.2

Operational procedure/s are modified/deleted as required, in accordance with evaluation mechanism and enterprise requirements

3.3

Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure/s

3.4

Records, reports and recommendations for improvement are managed within the workplace information systems and processes

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying precautions and required action to minimise, control or eliminate hazards that may exist during work activities

applying relevant legislation and workplace procedures

communicating effectively with others when developing and maintaining operational procedures for transport and logistics enterprises

completing documentation related to developing and maintaining operational procedures for transport and logistics enterprises

implementing contingency plans

modifying activities to cater for variations in workplace contexts and environment

monitoring work activities in terms of planned schedule

operating electronic communication equipment to required protocol

planning and organising activities

prioritising work and coordinating self and others in relation to transport and logistics operations

providing leadership and working collaboratively with others when developing and maintaining operational procedures for transport and logistics enterprises

reading and interpreting transport and logistics schedules, inventories, regulatory requirements, customer instructions, workplace procedures and manuals relevant to developing and maintaining operational procedures for transport and logistics enterprises

selecting and applying appropriate application of technology, information systems and procedures

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

application of current competencies within functional activity

application of relevant Australian standards and associated certification requirements

business policies, procedures and plans including procedures for outsourcing components of operations and engaging additional resources

focus of operation of transport and logistics systems, resources, management and workplace operating systems

licence and permit requirements relevant to transport and logistics operations

problems that may occur when developing and maintaining operational procedures for transport and logistics enterprises and action that can be taken to resolve or report these problems

regulations, codes of practice and legislative requirements including local and international regulations relevant to transport and logistics operations and the Australian Dangerous Goods (ADG) Code where applicable

resource availability including the competencies of individuals in the team/group

risks and hazards related to developing and maintaining operational procedures and ways of controlling the risks involved

transport and equipment applications, capacities, configurations, safety hazards and control mechanisms

workplace policies and procedures, including those covering issue resolution and grievance

workplace procedures for developing and maintaining operational procedures for transport and logistics enterprises.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

TLIL5020 - Develop and maintain operational procedures for transport and logistics enterprises
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

TLIL5020 - Develop and maintain operational procedures for transport and logistics enterprises

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: