Assessor Resource

TLIL5068
Implement a passenger transport plan

Assessment tool

Version 1.0
Issue Date: April 2024


This unit involves the skills and knowledge required to implement an approved passenger transport plan.

It includes analysing and confirming passenger transport plan details, analysing and confirming requirements for passenger transport services, implementing passenger transport plans, and evaluating passenger transport plans.

This unit has particular application in the passenger transport industry, where passenger transport providers implement a passenger transport plan.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Analyse and confirm passenger transport plan details

1.1

Passenger transport plans are analysed to ensure customer and stakeholder requirements are addressed

1.2

Passenger transport plans are analysed to ensure passenger needs are addressed

2

Analyse and confirm requirements for passenger transport services

2.1

Passenger transport issues, risks and contingencies from passenger transport plans are identified and confirmed

2.2

Compliance requirements in passenger transport plans are identified and confirmed

2.3

Required passenger transport resources, including human resources requirements, in passenger transport plans are identified and confirmed

3

Implement passenger transport plans

3.1

Schedules for passenger transport services in passenger transport plans are identified and confirmed

3.2

Passenger transport resources in passenger transport plans are allocated

3.3

Human resources requirements in passenger transport plans are allocated

3.4

Contingency and critical incident processes are integrated into passenger transport services

3.5

Critical tasks, responsibilities and timelines are integrated into passenger transport services

3.6

Costings in passenger transport plans are identified and confirmed

3.7

Continuous improvement processes for passenger transport plans are identified and confirmed

3.8

Implementation arrangements and outcomes for passenger transport plans are documented to meet industry and workplace requirements

4

Evaluate passenger transport plans

4.1

Efficiency and effectiveness of passenger transport plans are evaluated based on agreed evaluation criteria

4.2

Outcomes of evaluations of passenger transport plans are documented for incorporation in future passenger transport planning

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

analysing and meeting client requirements

applying relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and work practices

communicating effectively with stakeholders verbally and in writing

consulting and negotiating with stakeholders

developing complex plans and documents

implementing a minimum of two passenger transport plans involving complex transport requirements, and multiple passengers and staff, for example:

complex charter service

complex commercial contract non public-transport passenger service

complex scheduled ongoing public transport service

large community event

managing contingencies in relation to passenger transport problems

managing passenger transport logistics

negotiating arrangements with suppliers.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

costing requirements and implications of passenger transport planning

customer and client services relationships

different passenger transport alternatives for consideration in the planning process

legislation, regulations and industry codes that affect passenger transport planning

resource requirements for a passenger transport strategy, including human and physical resources

risk management issues associated with passenger transport

sources of specialist assistance for integrated passenger transport planning

technology and equipment used for coordinating passenger transport services.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Analyse and confirm passenger transport plan details

1.1

Passenger transport plans are analysed to ensure customer and stakeholder requirements are addressed

1.2

Passenger transport plans are analysed to ensure passenger needs are addressed

2

Analyse and confirm requirements for passenger transport services

2.1

Passenger transport issues, risks and contingencies from passenger transport plans are identified and confirmed

2.2

Compliance requirements in passenger transport plans are identified and confirmed

2.3

Required passenger transport resources, including human resources requirements, in passenger transport plans are identified and confirmed

3

Implement passenger transport plans

3.1

Schedules for passenger transport services in passenger transport plans are identified and confirmed

3.2

Passenger transport resources in passenger transport plans are allocated

3.3

Human resources requirements in passenger transport plans are allocated

3.4

Contingency and critical incident processes are integrated into passenger transport services

3.5

Critical tasks, responsibilities and timelines are integrated into passenger transport services

3.6

Costings in passenger transport plans are identified and confirmed

3.7

Continuous improvement processes for passenger transport plans are identified and confirmed

3.8

Implementation arrangements and outcomes for passenger transport plans are documented to meet industry and workplace requirements

4

Evaluate passenger transport plans

4.1

Efficiency and effectiveness of passenger transport plans are evaluated based on agreed evaluation criteria

4.2

Outcomes of evaluations of passenger transport plans are documented for incorporation in future passenger transport planning

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

analysing and meeting client requirements

applying relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and work practices

communicating effectively with stakeholders verbally and in writing

consulting and negotiating with stakeholders

developing complex plans and documents

implementing a minimum of two passenger transport plans involving complex transport requirements, and multiple passengers and staff, for example:

complex charter service

complex commercial contract non public-transport passenger service

complex scheduled ongoing public transport service

large community event

managing contingencies in relation to passenger transport problems

managing passenger transport logistics

negotiating arrangements with suppliers.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

costing requirements and implications of passenger transport planning

customer and client services relationships

different passenger transport alternatives for consideration in the planning process

legislation, regulations and industry codes that affect passenger transport planning

resource requirements for a passenger transport strategy, including human and physical resources

risk management issues associated with passenger transport

sources of specialist assistance for integrated passenger transport planning

technology and equipment used for coordinating passenger transport services.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Passenger transport plans are analysed to ensure customer and stakeholder requirements are addressed 
Passenger transport plans are analysed to ensure passenger needs are addressed 
Passenger transport issues, risks and contingencies from passenger transport plans are identified and confirmed 
Compliance requirements in passenger transport plans are identified and confirmed 
Required passenger transport resources, including human resources requirements, in passenger transport plans are identified and confirmed 
Schedules for passenger transport services in passenger transport plans are identified and confirmed 
Passenger transport resources in passenger transport plans are allocated 
Human resources requirements in passenger transport plans are allocated 
Contingency and critical incident processes are integrated into passenger transport services 
Critical tasks, responsibilities and timelines are integrated into passenger transport services 
Costings in passenger transport plans are identified and confirmed 
Continuous improvement processes for passenger transport plans are identified and confirmed 
Implementation arrangements and outcomes for passenger transport plans are documented to meet industry and workplace requirements 
Efficiency and effectiveness of passenger transport plans are evaluated based on agreed evaluation criteria 
Outcomes of evaluations of passenger transport plans are documented for incorporation in future passenger transport planning 

Forms

Assessment Cover Sheet

TLIL5068 - Implement a passenger transport plan
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

TLIL5068 - Implement a passenger transport plan

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

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Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

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