Assessor Resource

TLIL807C
Complete routine administrative tasks

Assessment tool

Version 1.0
Issue Date: April 2024


Work must be carried out in accordance with the relevant regulations and workplace procedures.

Work is performed under supervision. It involves the application of the basic principles and routine procedures to complete routine administrative tasks in a transport, warehousing, distribution and/or storage organisation.

This unit involves the skills and knowledge required to complete routine administrative activities in a transport, warehousing, distribution and/or storage workplace, including receiving and distributing incoming mail, receiving and despatching outgoing mail, filing documents, and receiving and relaying written and oral messages.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant state and territory regulations

OH&S procedures and guidelines relevant to administrative operations

Hazards in routine administrative operations in the workplace and related precautions to control the risk

Workplace procedures and policies for the completion of routine administrative tasks

Housekeeping standards and procedures required in the workplace

Requirements of work systems operations and relevant equipment

Typical problems that can occur when completing routine administrative tasks and appropriate action that can be taken to prevent or solve them

Equipment, methods and strategies used in the routine administration operations

Required skills:

Communicate effectively with others when completing routine administrative tasks

Read and interpret simple instructions, procedures and information relevant to the completion of routine administrative tasks

Interpret and follow operational instructions and prioritise work

Complete documentation related to routine administrative tasks

Operate electronic communication equipment to required protocol

Work collaboratively with others when completing routine administrative tasks

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when completing routine administrative tasks in accordance with regulatory requirements and workplace procedures

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Operations may be conducted:

in a range of work environments and weather conditions

by day or night

Customers may be:

internal or external

Mail items may include:

company procedures

bulk quantities

single items

letters

facsimiles

emails

Receival and despatch processes for internal and external mail/documents/messages follow:

workplace processes and procedures

Requirements for work may include:

workplace procedures

site restrictions and procedures

use of safety and personal protective equipment

communications equipment

hours of operations

security procedures

relevant regulations

Consultative processes may involve:

potential customers and existing clients

other employees and supervisors

management

union representatives

industrial relations, Occupational Health and Safety specialists

other professional or technical staff

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Communication in the work area may include:

fixed phone

mobile phone

fax

email

internet

radio

oral, aural or signed communications

Depending on workplace context, personal protective equipment may include:

gloves

safety headwear and footwear

sunglasses and UV protection

two-way radios

high visibility clothing

Information documents may include:

workplace procedures and policies for the completion of routine administrative tasks associated with courier and delivery operations

operations manuals

job specifications

induction documentation

competency standards and training materials

manufacturers clients specifications, instructions and labelling advice including material safety data sheets

Dangerous Goods Code, Explosives Code, HAZCHEM codes and other regulations pertaining to the delivery of mail courier items

supplier and/or client instructions

international transport regulations, codes and procedures

Australian and international standards, criteria and certification requirements

award, enterprise bargaining agreement, other industrial arrangements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

state/territory roads and traffic authority road rule and licence requirements

Australian Dangerous Goods Code, Explosives Code, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail courier operations

relevant Australian and international standards, criteria and certification requirements

relevant state/territory environmental protection legislation

relevant state/territory OH&S legislation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Incoming mail is checked and registered to ensure accuracy of records 
Urgent and confidential mail is identified and distributed to the addressee promptly 
Mail is sorted and despatched to nominated person/location 
Damaged, suspicious or missing items are recorded and where necessary reported in accordance with workplace procedures 
Outgoing mail is collected from required sections of the organisation, checked and sorted to ensure all items are correctly prepared for despatch 
Mail items are collated, recorded in the register (where applicable) and correctly despatched to meet designated timelines 
Documents are classified, sorted and filed in accordance with workplace procedures 
Classification uncertainties are referred to other personnel in accordance with workplace procedures 
Documents are identified and retrieved 
Specified files/records are located within designated timelines 
Located files are extracted from system and despatched to the nominated person 
Security and confidentiality procedures are followed 
Messages are received and accurately recorded 
Areas of uncertainty are clarified with conveyor of the message 
Messages are relayed to the nominated person within designated timelines 

Forms

Assessment Cover Sheet

TLIL807C - Complete routine administrative tasks
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIL807C - Complete routine administrative tasks

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: