Manage disruptive and/or unlawful behaviour
Issue Date: November 2018
This unit involves the skills and knowledge required to manage disruptive and/or unlawful behaviour on transport systems.
It includes monitoring passenger behaviour, identifying and attending to disruptive/unlawful activity, taking appropriate action to control disruptive/unlawful behaviour, and reporting and documenting incident/s.
Work must be carried out in accordance with relevant state/territory authority regulations for managing disruptive and/or unlawful behaviour on transport systems.
While work is performed individually, skills are required to work within a team environment.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
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