Manage disruptive and/or unlawful behaviour
Issue Date: January 2019
This unit involves the skills and knowledge required to manage disruptive and/or unlawful behaviour on transport systems.
It includes monitoring passenger behaviour, identifying and attending to disruptive/unlawful activity, taking appropriate action to control disruptive/unlawful behaviour, and reporting and documenting incident/s.
Work must be carried out in accordance with relevant state/territory authority regulations for managing disruptive and/or unlawful behaviour on transport systems.
While work is performed individually, skills are required to work within a team environment.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)