Assessor Resource

TLIQ107D
Conduct financial transactions

Assessment tool

Version 1.0
Issue Date: April 2024


Work must be carried out in compliance with relevant codes and regulations concerned with the conduct of direct financial transactions during the collection and delivery of valuables, secured products, documents and materials.

Work is performed under general supervision. It involves the application of the basic financial transaction principles, routine procedures and regulatory requirements to conduct direct financial transactions as part of courier operations.

This unit involves the skills and knowledge required to conduct direct financial transactions as part of courier operations, including operating point of sale equipment, transacting sales, clearing register, and maintaining sales documents.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant state and territory regulations and requirements related to the conduct of transactions within courier operations

Relevant OH&S procedures and guidelines

Risks and hazards when carrying out transactions and related precautions to control security threats

Operational procedures for the conduct of direct financial transactions with customers in the courier industry

Contingency planning relating to managing and controlling security threats

Implications of credit and financial institution codes of practice

Requirements of courier work systems, operations and relevant equipment

Typical problems that can occur when conducting financial transactions and appropriate action that can be taken to prevent or solve them

Required skills:

Communicate effectively with others when conducting financial transactions

Read and interpret instructions, procedures and information relevant to the conduct of financial transactions

Interpret and follow operational instructions and prioritise work

Complete documentation related to the conduct of financial transactions

Operate electronic communication equipment to required protocol

Work collaboratively with others when conducting financial transactions

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when conducting financial transactions in accordance with regulatory requirements and workplace procedures

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the conduct of financial transactions

Plan own work including predicting consequences and identifying improvements

Apply relevant agreements, codes of practice or other legislative requirements

Monitor work activities in terms of planned schedule

Modify activities depending on differing workplace contexts, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Identify and correctly use transaction equipment, processes and procedures

Adapt to differences in equipment in accordance with standard operating procedures

Safely use correct manual handling techniques

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Operations may be conducted:

in a range of work environments and weather conditions

by day or night

Customers may be:

internal or external

Hazards may include:

vehicular and pedestrian traffic

uneven ground, steps, road surfaces

dust and vapours

hazardous or dangerous materials

humidity, air temperature and radiant heat

light including UV

noise

Consultative processes may involve:

clients

other employees and supervisors

union representatives

industrial relations and OH&S specialists

management

other professional or technical staff

local government authorities

Finance processing equipment may include:

manual and electronic cash registers

EFTPOS and credit card facilities

smart card

manual ticketing resources

Financial transactions are undertaken:

within workplace policy and procedures

Communication may include:

mobile and fixed phones

radio

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Personal protective equipment may include:

gloves

safety headwear and footwear

firearms

two-way radios

Information/documents may include:

workplace procedures and policies

job specifications

relevant manufacturers specifications and instructions for the use of transaction equipment

operations manuals

induction documentation

competency standards and training materials

supplier and/or client instructions

material safety data sheets

codes of practice including the National Standards for Manual Handling and the Industry Safety Code

award, enterprise bargaining agreement, other industrial arrangements

relevant standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

regulatory requirements for conducting financial transactions

relevant Australian Standards and certification requirements

relevant state/territory privacy legislation

relevant state/territory OH&S regulations and legislation

licensing requirements for driving and carrying particular classes of goods

relevant state/territory road rules and traffic acts

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Point of sale equipment is operated and maintained in line with manufacturers specifications and workplace procedures 
Procedure for opening the sales equipment or register is followed 
Adequate change is maintained for use in transactions 
Sales equipment/register is closed off in accordance with workplace cash security procedures 
Amount owing is calculated and customer advised 
In the case of cash transactions, amount tendered is checked and the correct change is calculated and given 
Sales equipment/register is cleared and cash is transferred at required times in accordance with workplace policy 
Cheques, credit and other non-cash transactions are handled in accordance with workplace policy and procedures 
Due security is maintained when handling cash in accordance with workplace security procedures 
Records are completed for all transactions including 'refunds' and 'no sales' 
Adequate supplies of dockets, vouchers and point of sale documents are maintained 
Debtor transactions are processed in line with workplace procedures 

Forms

Assessment Cover Sheet

TLIQ107D - Conduct financial transactions
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIQ107D - Conduct financial transactions

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: