Assessor Resource

TLIX5040
Manage contracted support services

Assessment tool

Version 1.0
Issue Date: March 2024


This unit involves the skills and knowledge required to manage contracted support services in support of organisational operations, in accordance with relevant workplace policies and procedures.

It includes determining the scope of contracted support provided, integrating contracted support into organisational operations, and supervising the delivery of and reporting on, contracted support performance.

The unit applies to people with responsibility for managing contracted services in a deployed context. However, this unit can apply to anyone managing/administering contract services. This unit does not include establishing the contractual arrangements.

This person will bring management skills and leadership to perform the scope of this unit of competency. Contracted support may be comprised of a range of capabilities from different disciplines such as road transport, supply, maintenance, catering or health. These services are usually procured to supplement organisational capability to fill organisational capability gaps.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine the scope of contracted support

1.1

Contract service arrangements are confirmed and clarified as required

1.2

Contract obligations are identified in accordance with contractual and organisational requirements

1.3

Contract authority is consulted to clarify and assist with contract administration issues

1.4

Contract service arrangement risks are assessed and responded to in accordance with contract requirements, and organisational policy and procedures

1.5

Contract supervision strategy is developed and documented to establish the environment for contractor integration and production in the workplace

2

Integrate contracted support with own operations

2.1

Arrangements for interaction and production between contracted personnel and organisational personnel are established

2.2

Opportunities to communicate between contracted personnel and organisational personnel are established to promote an open and productive environment

2.3

Concerns expressed by workplace and contracted personnel are responded to quickly to resolve issues and to provide an equitable workplace

2.4

Unity and cohesion are promoted to enable the integration between contracted personnel and organisational personnel

3

Supervise the delivery of contracted support

3.1

Workplace obligations to the contractor are monitored in accordance with the contract requirements and organisational policy and procedures

3.2

Contractor performance is monitored against service arrangements to ensure all agreement obligations are being met

3.3

Notices of contract variations are reviewed and integrated into current workplace arrangements in accordance with the contract, and organisational policy and procedures

3.4

Complaints are responded to in a manner that resolves simple issues early and close to the source of the problem

3.5

Effective communication strategies and processes are established and implemented to assist ongoing communication between contracted personnel and organisational personnel

4

Report on the performance of contracted support

4.1

Communication on the performance of the contract is maintained with the contract authority in accordance with contractual requirements, and organisational policy and procedures

4.2

Performance reporting is carried out in accordance with contractual requirements, and organisational policy and procedures

4.3

Contract information is maintained in accordance with organisational policy and procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

analysing and validating information accurately

analysing task complexities such as limitations, vulnerabilities and time limitations

applying a broad range of problem-solving strategies

assessing risk posed to the successful implementation of contract support services

communicating and negotiating with contractors and other stakeholders

developing a contract supervision strategy for contract support being augmented with own organisation in a field deployment context

drafting and releasing complex forms of written communication

interpreting and applying complex documents such as contracts, legislation and guidelines

interpreting policies and procedures

making decisive, informed decisions that align with organisational requirements

moving forward despite the difficulty of the task

networking with a diverse range of service providers, contractors and end users

planning and organising own tasks in accordance with organisational requirements

providing accurate and balanced reporting on contract performance

responding to contract variations and demonstrating how these affect the contract supervision strategy

using appropriate information technology and software.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

commonwealth/state/territory government legislation, policies, practices and guidelines relating to contract administration, including environmental, purchasing guidance, logistics support concepts, and work health and safety (WHS)/occupational health and safety (OHS)

contract management

contract performance management

equal employment opportunity, equity and diversity principles

negotiation

organisational writing conventions

organisation, function and logistics support capabilities

planning processes

privacy and confidentiality requirements

probity principles and issues

procurement

risk management.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine the scope of contracted support

1.1

Contract service arrangements are confirmed and clarified as required

1.2

Contract obligations are identified in accordance with contractual and organisational requirements

1.3

Contract authority is consulted to clarify and assist with contract administration issues

1.4

Contract service arrangement risks are assessed and responded to in accordance with contract requirements, and organisational policy and procedures

1.5

Contract supervision strategy is developed and documented to establish the environment for contractor integration and production in the workplace

2

Integrate contracted support with own operations

2.1

Arrangements for interaction and production between contracted personnel and organisational personnel are established

2.2

Opportunities to communicate between contracted personnel and organisational personnel are established to promote an open and productive environment

2.3

Concerns expressed by workplace and contracted personnel are responded to quickly to resolve issues and to provide an equitable workplace

2.4

Unity and cohesion are promoted to enable the integration between contracted personnel and organisational personnel

3

Supervise the delivery of contracted support

3.1

Workplace obligations to the contractor are monitored in accordance with the contract requirements and organisational policy and procedures

3.2

Contractor performance is monitored against service arrangements to ensure all agreement obligations are being met

3.3

Notices of contract variations are reviewed and integrated into current workplace arrangements in accordance with the contract, and organisational policy and procedures

3.4

Complaints are responded to in a manner that resolves simple issues early and close to the source of the problem

3.5

Effective communication strategies and processes are established and implemented to assist ongoing communication between contracted personnel and organisational personnel

4

Report on the performance of contracted support

4.1

Communication on the performance of the contract is maintained with the contract authority in accordance with contractual requirements, and organisational policy and procedures

4.2

Performance reporting is carried out in accordance with contractual requirements, and organisational policy and procedures

4.3

Contract information is maintained in accordance with organisational policy and procedures

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

analysing and validating information accurately

analysing task complexities such as limitations, vulnerabilities and time limitations

applying a broad range of problem-solving strategies

assessing risk posed to the successful implementation of contract support services

communicating and negotiating with contractors and other stakeholders

developing a contract supervision strategy for contract support being augmented with own organisation in a field deployment context

drafting and releasing complex forms of written communication

interpreting and applying complex documents such as contracts, legislation and guidelines

interpreting policies and procedures

making decisive, informed decisions that align with organisational requirements

moving forward despite the difficulty of the task

networking with a diverse range of service providers, contractors and end users

planning and organising own tasks in accordance with organisational requirements

providing accurate and balanced reporting on contract performance

responding to contract variations and demonstrating how these affect the contract supervision strategy

using appropriate information technology and software.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

commonwealth/state/territory government legislation, policies, practices and guidelines relating to contract administration, including environmental, purchasing guidance, logistics support concepts, and work health and safety (WHS)/occupational health and safety (OHS)

contract management

contract performance management

equal employment opportunity, equity and diversity principles

negotiation

organisational writing conventions

organisation, function and logistics support capabilities

planning processes

privacy and confidentiality requirements

probity principles and issues

procurement

risk management.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

TLIX5040 - Manage contracted support services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

TLIX5040 - Manage contracted support services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: