Assessor Resource
UEENEEC012B
Direct technical and non-technical enquiries to appropriate personnel
Assessment tool
Version 1.0
Issue Date: March 2024
2)
This unit is intended for competency development entry-level employment-based programs incorporated in approved contracts of training.
1) Scope:
1.1) Descriptor
This unit covers clarifying the nature of technical and non-technical enquiries of customers and co-workers and directing such enquiries to appropriate personnel. It encompasses working safely, applying appropriate knowledge to questioning enquirers, clarifying the point of an enquiry, directing enquiries appropriately and documenting actions.
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