9) The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. .

The Evidence Guide forms an integral part of this unit. It must be used in conjunction with all parts of the unit and performed in accordance with the Assessment Guidelines of this Training Package.

Overview of Assessment

9.1)

Longitudinal competency development approaches to assessment, such as Profiling, require data to be reliably gathered in a form that can be consistently interpreted over time. This approach is best utilised in Apprenticeship programs and reduces assessment intervention. It is the Industry-preferred model for apprenticeships. However, where summative (or final) assessment is used it must include the application of the competency in the normal work environment or, at a minimum, the application of the competency in a realistically simulated work environment. It is recognised that, in some circumstances, assessment in part or full can occur outside the workplace. However, it must be in accord with industry and regulatory policy.

Methods chosen for a particular assessment will be influenced by various factors. These include the extent of the assessment, the most effective locations for the assessment activities to take place, access to physical resources, additional safety measures that may be required and the critical nature of the competencies being assessed.

The critical safety nature of working with electricity, electrical equipment, gas or any other hazardous substance/material carries risk in deeming a person competent. Sources of evidence need to be ‘rich’ in nature to minimise error in judgment.

Activities associated with normal everyday work influence decisions about how/how much the data gathered will contribute to its ‘richness’. Some skills are more critical to safety and operational requirements while the same skills may be more or less frequently practised. These points are raised for the assessors to consider when choosing an assessment method and developing assessment instruments. Sample assessment instruments are included for Assessors in the Assessment Guidelines of this Training Package.

Critical aspects of evidence required to demonstrate competency in this unit

9.2)

Before the critical aspects of evidence are considered all prerequisites shall be met.

Evidence for competence in this unit shall be considered holistically. Each Element and associated performance criteria shall be demonstrated on at least two occasions in accordance with the ‘Assessment Guidelines – UEE11’. Evidence shall also comprise:

A representative body of work performance demonstrated within the timeframes typically expected of the discipline, work function and industrial environment. In particular this shall incorporate evidence that shows a candidate is able to:

Implement Occupational Health and Safety workplace procedures and practices, including the use of risk control measures as specified in the performance criteria and range statement

Apply sustainable energy principles and practices as specified in the performance criteria and range statement

Demonstrate an understanding of the essential knowledge and associated skills as described in this unit. It may be required by some jurisdictions that RTOs provide a percentile graded result for the purpose of regulatory or licensing requirements.

Demonstrate an appropriate level of skills enabling employment

Conduct work observing the relevant Anti Discrimination legislation, regulations, polices and workplace procedures

Demonstrated consistent performance across a representative range of contexts from the prescribed items below:

Carry out routine repairs to business equipment as described in 8) and including:

A Following service instructions to confirm reported fault.

B Following service instructions to access components.

C Removing and replace mechanical components.

D Removing and replace electrical/electronic components.

E Reassembling the business equipment correctly.

F Testing equipment operation.

G Completing service report accurately.

H Dealing with unplanned events by drawing on essential knowledge and skills to provide appropriate solutions incorporated in a holistic assessment with the above listed items.

Note:

Successful completion of relevant vendor training may be used to contribute to evidence on which competency is deemed. In these cases the alignment of outcomes of vendor training with performance criteria and critical aspects of evidence shall be clearly identified.

Context of and specific resources for assessment

9.3)

This unit should be assessed as it relates to normal work practice using procedures, information and resources typical of a workplace. This should include:

OHS policy and work procedures and instructions.

Suitable work environment, facilities, equipment and materials to undertake actual work as prescribed by this unit.

These should be part of the formal learning/assessment environment.

Note:

Where simulation is considered a suitable strategy for assessment, conditions must be authentic and as far as possible reproduce and replicate the workplace and be consistent with the approved industry simulation policy.

The resources used for assessment should reflect current industry practices in relation to carrying out routine repairs to business equipment.

Method of assessment

9.4)

This unit shall be assessed by methods given in Volume 1, Part 3 ‘Assessment Guidelines’.

Note: Competent performance with inherent safe working practices is expected in the industry to which this unit applies. This requires that the specified essential knowledge and associated skills are assessed in a structured environment which is primarily intended for learning/assessment and incorporates all necessary equipment and facilities for learners to develop and demonstrate the essential knowledge and skills described in this unit.

Concurrent assessment and relationship with other units

9.5)

For optimisation of training and assessment effort, competency development in this unit may be arranged concurrently with unit:

UEENEED101A Use computer applications relevant to a workplace

UEENEEE102A Fabricate, assemble and dismantle utilities industry components

UEENEEE107A Use drawings, diagrams, schedules, standards, codes and specifications

UEENEEH102A Repair basic electronic apparatus faults by replacement of components

8) This describes the essential skills and knowledge and their level, required for this unit.

Evidence shall show that knowledge has been acquired of safe working practices and carrying out routine repairs to business equipment.

All knowledge and skills detailed in this unit should be contextualised to current industry practices and technologies.

KS01-EH103A Business equipment fault finding and repair

Evidence shall show an understanding of business equipment fault finding and repair, applying safe working practices and relevant Standards, Codes and Regulations to an extent indicated by the following aspects:

T1. Operational concepts of business machines

Purpose and function of common business machines

Operation, adjustment and maintenance of photocopiers, facsimile machines, printers and PCs

The electronic communications and connections between business machines

Hazardous materials used in the office and handling procedures

T2. Electro-mechanics of business machines

The operating features of electric motors, relays and solenoids, clutches and tachometers

Function and operation of feed mechanisms, drive-trains and cleaning processors

T3. Business equipment software basics

Programming methods

Configuration options

Administration and maintenance functions

T4. Electronic cable and conductor terminations

Cable and conductor types and characteristics:

Insulated wire

Harness wiring,

High performance cables - characteristics are transmission performance parameters and electrical characteristics

Types include UTP, FTP, and STP

Coaxial cables types and characteristics - qualshield, trishield coaxial are armour plated coaxial cables

Cable anchoring and support methods

Termination methods

T5. Electronic safe working practices

Risk management and assessment of risk encompassing:

Principle and purpose of risk management, and

Processes for conducting a risk assessment

Hazards associated with low-voltage, extra-low voltage and high-currents encompassing:

Parts of an electronic systems and equipment that operate at low-voltage and extra-low voltage,

Parts of an electronic systems and equipment where high-currents are likely.

Risks and control measures associated with high-voltage encompassing:

Parts of an electronic systems and equipment that operate at high-voltage,

The terms used - ‘touch voltage’, ‘step voltage’, ‘induced voltage’ and ‘creepage’ as they relate to the hazards of high-voltage, and

Control measures used for dealing with the hazards of high-voltage.

Risks and control measures associated with low voltage encompassing:

Risks associated with installation, fault finding, maintenance and repair.

Control measures before, while and after working on electronic systems or equipment

Isolation and tagging-off procedures.

Risks and restrictions in working live.

Control measures for working live.

Safety, selection, use, maintenance and care of test equipment encompassing:

Safety characteristics of electrical testing devices,

Chemical cleaning solvents, glues and joining wastes used in electronics,

Safe use of electrical testing device, and

Checks and storage methods for maintaining the safety of testing devices.

T6. Business equipment fault finding and repair

Fault finding table, charts and procedures

Testing procedures

Component replacement and repair

T7. Enterprise communication methods

Communicating with personnel encompassing:

Oral communications

Written procedures and work instructions

Communicating with suppliers

Communicating with customers

10) This relates to the unit as a whole providing the range of contexts and conditions to which the performance criteria apply. It allows for different work environments and situations that will affect performance.

This unit shall be demonstrated in carrying out routine repairs to business equipment by confirming at least four predictable faults in low volume (up to 40 ppm) photocopiers and following routine procedures to repair such faults.

Generic terms used throughout this Vocational Standard shall be regarded as part of the Range Statement in which competency is demonstrated. The definition of these and other terms that apply are given in Volume 2, Part 2.1.