Assessor Resource
UEGNSG122B
Manage a customer service gas business unit
Assessment tool
Version 1.0
Issue Date: April 2024
2)
This competency standard shall apply to any basic and safe work site where Gas Industry operations occur. It could also apply, where applicable to other workplaces in the electricity supply industry (transmission and distribution and generation), the electrotechnology industry and the water industry, subject to all Occupational Health and Safety and duty of care requirements being met for the workplace.
1) Scope:
1.1) Descriptor
This Unit covers the requirements to manage a customer service gas business unit, to meet the needs of its customer base. This competency standard refers to Resources; Appropriate persons; Relevant persons; Legislative requirements; Effective communication; Relevant documentation; Records and reports; Business plans and marketing plans.
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