UEGNSG502B - Control centre communication with gas industry stakeholders
Assessor Resource
UEGNSG502B Control centre communication with gas industry stakeholders
Assessment tool
Version 1.0 Issue Date: March 2024
2)
This competency standard shall apply to any basic and safe work site where Gas Industry operations occur. It could also apply, where applicable to other workplaces in the electricity supply industry (transmission and distribution and generation), the electrotechnology industry and the water industry, subject to all Occupational Health and Safety and duty of care requirements being met for the workplace.
1) Scope:
1.1) Descriptor
This Competency Standard Unit covers the usage of technical communication skills and techniques to effectively liaise and communicate with relevant parties to ensure gas deliveries and operations are carried out within contractual, operational and regulatory requirements. The competency standard refers to Industry products and services; Authoritative sources; Product information; Stakeholders; Organisational requirements; Interpersonal skills; Nominated persons; Product and Service issues.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Prerequisite Unit(s)
4)
Competencies
4.1)
UEGNSG203B Commission and decommission gas distribution pipelines
Or
UEGNSG304B Commission/decommission gas transmission pipelines
Literacy and numeracy skills
4.2)
Participants are best equipped to achieve this unit if they have reading, writing and numeracy skills indicated by the following scales. Description of each scale is given in Volume 2, Part 3 ‘Literacy and Numeracy’
Reading
4
Writing
4
Numeracy
4
Employability Skills
5)
This unit contains Employability Skills
The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged will assist in identifying Employability Skill requirements.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
9) The Evidence Guide forms an integral part of this Competency Standard Unit and shall be used in conjunction with all components parts of this unit and, performed in accordance with the Assessment Guidelines of this Training Package.
Overview of Assessment
9.1)
Longitudinal competency development approaches to assessment, such as Profiling, require data to be reliably gathered in a form that can be consistently interpreted over time. This approach is best utilised in Apprenticeship programs and reduces assessment intervention. It is the Industry’s preferred model for apprenticeships. However, where summative (or final) assessment is used it is to include the application of the competency in the normal work environment or, at a minimum, the application of the competency in a realistically simulated work environment. It is recognised that, in some circumstances, assessment in part or full can occur outside the workplace. However, it must be in accord with Industry and, Regulatory policy in this regard.
Methods chosen for a particular assessment will be influenced by various factors. These include the extent of the assessment, the most effective locations for the assessment activities to take place, access to physical resources, additional safety measures that may be required and the critical nature of the competencies being assessed.
The critical safety nature of working with electricity, electrical equipment, gas or any other hazardous substance/material carries risk in deeming a person competent. Hence, sources of evidence need to be ‘rich’ in nature so as to minimise error in judgment.
Activities associated with normal every day work have a bearing on the decision as to how much and how detailed the data gathered will contribute to its ‘richness’. Some skills are more critical to safety and operational requirements while the same skills may be more or less frequently practiced. These points are raised for the assessors to consider when choosing an assessment method and developing assessment instruments. Sample assessment instruments are included for Assessors in the Assessment Guidelines of this Training Package.
Critical aspects of evidence required to demonstrate competency in this unit
9.2)
Before the critical aspects of evidence are considered all prerequisites shall be met.
Evidence for competence in this unit shall be considered holistically. Each element and associated performance criteria shall be demonstrated on at least two occasions in accordance with the ‘Assessment Guidelines — UEG11’. Evidence shall also comprise:
A representative body of work performance demonstrated within the timeframes typically expected of the discipline, work function and industrial environment. In particular this shall incorporate evidence that shows a candidate is able to:
Implement Occupational Health and Safety workplace procedures and practices including the use of risk control measures as specified in the performance criteria and range
Apply sustainable energy principles and practices as specified in the performance criteria and range
Demonstrate an understanding of the essential knowledge and associated skills as described in this unit to such an extent that the learner’s performance outcome is reported in accordance with the preferred approach; namely a percentile graded result, where required by the regulated environment
Demonstrate an appropriate level of employability skills
Conduct work observing the relevant anti discrimination legislation, regulations, polices and workplace procedures
Demonstrate performance across a representative range of contexts from the prescribed items below.
Range of tools/equipment/procedures/workplace
Group No
The minimum number of items on which skill is to be demonstrated
Item List
A
At least 1
Workplace Environment Context:
Gas Industry production, transmission and distribution areas
Location — control centres or places where communication processes occur
Work including out-of-hours
B
All
Use of computer hardware, software such as email
Work requests from other parties
Relevant procedures for equipment use
Perform work under or without supervision
Work carried out in regular or specified timeframe
C
All
Documentation:
Written requests and reports
Organisational formatting reports
Regulatory reporting formats
D
All
Locate, interpret and apply relevant information
Analyse process functions and problems
Apply relevant customer service policies and procedures
Use appropriate workplace language and communication technologies and techniques
Maintain relevant workplace records
Demonstrate understanding of the essential knowledge and associated skills associated with this competency standard
Demonstration of each element on several occasions
E
At least one occasion
Deal with an unplanned event by drawing on essential knowledge and associated skills to provide appropriate solutions incorporated in the holistic assessment with the above listed items
Context of and specific resources for assessment
9.3)
This unit should be assessed as it relates to normal work practice using procedures, information and resources typical of a workplace. This should include:
OHS policy and work procedures and instructions.
Suitable work environment, facilities, equipment and materials to undertake actual work as prescribed by this Competency Standard Unit.
Appropriate environmental regulation and work practices.
Appropriate organisational requirements.
Appropriate work environment, equipment and tools.
In addition to the resources listed above, in Context of and specific resources for assessment, evidence should show demonstrated competency in controlling centre communication with Gas Industry stakeholders.
Assessment of this competency must also be undertaken in either an actual workplace or under a simulated work environment. Assessment must also integrate the employability skills.
Method of assessment
9.4)
This Competency Standard Unit shall be assessed by methods given in Volume 1, Part 3 ‘Assessment Guidelines’.
Note: Competent performance with inherent safe working practices is expected in the Industry to which this Competency Standard Unit applies. This requires that the specified Essential Knowledge and Associated Skills are assessed in a structured environment which is primarily intended for learning/assessment and incorporates all necessary equipment and facilities for learners to develop and demonstrate the essential knowledge and associated skills described in this unit.
Concurrent assessment and relationship with other units
9.5)
There are no recommended concurrent assessments with this unit.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
8) This describes the essential skills and knowledge and their level, required for this unit.
Evidence shall show that knowledge has been acquired of safe working practices control centre communication with Gas Industry stakeholders.
All knowledge and skills detailed in this unit should be contextualised to current industry practices and technologies.
KS01-G502B
Control centre communication
G 3.7.2
Apply communication, negotiation and problem solving techniques
Evidence shall show an understanding of communication, negotiation and problem solving skills required in a Gas Industry environment, indicated by the following:
monitor/introduce practices designed to improve performance
use effective consultative processes
communicate routine and non-routine information clearly to senior managers, peers and subordinates
ability to liaise effectively with a range of clients
clear and accurate observation and analytical skills
negotiation and dispute resolution and problem solving.
G 4.1.3
Communicate effectively in the Gas Industry at a supervisory level
Evidence shall show an understanding of communication techniques required in supervisory roles in the Gas Industry, indicated by the following:
communicate effectively with a variety of Gas Industry stakeholders, using strategies for dealing with difficult situations. The communication includes oral, written or electronic communications, : with various stakeholders including:
workplace colleagues
workplace managers
relevant customers and suppliers
regulatory bodies
property/land owners (including traditional land owners) and tenants
emergency response organisations
G 4.1.4
Understand Gas Industry products, processes and characteristics
Evidence shall show a comprehensive understanding of Gas Industry products and characteristics, indicated by the following:
understand the Gas Industry products and the characteristics and tolerances of the product including:
principles of applicable gas laws
gas pressure
gas temperature
compressibility
relative density – specific gravity
hydrocarbon and water dew points
components of applicable natural gases including LPG
standard gas conditions
combustion
venting and purging principles
Effects of temperature and pressure on infrastructure
G 4.1.8
Use a personal computer
Evidence shall demonstrate requirements to use personal computer and undertake fundamental tasks, indicated by the following:
send, answer and manage emails
access the Internet for research purposes
write documents using a word processing program
develop a basic spreadsheet using a spreadsheet program
apply formatting including cutting and pasting across a variety of computer applications (eg from excel to word)
10) This relates to the competency standard unit as a whole providing the range of contexts and conditions to which the performance criteria apply. It allows for different work environments and situations that will affect performance.
This Competency Standard Unit shall be demonstrated in relation to control centre communication with Gas Industry stakeholders.
The following constants and variables included in the element/performance criteria in this unit are fully described in the Definitions Section of this volume and form an integral part of the Range Statement of this unit:
Industry products and services
Authoritative sources
Product information
Stakeholders
Organisational requirements
Interpersonal skills
Nominated person(s)
Product and service issues
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Work schedules, including drawings, plans, requirements, established procedures and material lists are detailed and communicated to control centre, analysed as necessary and the extent of the preparation of the work determined for planning, coordination and follow-on communication purposes
Work is prioritised and sequenced for the most efficient and effective outcome following consultation with others for completion within acceptable timeframes to a quality standard and in accordance with established control centre procedures and guidelines
Risk control measures for identified hazards are prioritised, implemented and evaluated against the work schedule
Relevant requirements and established procedures for the work are communicated to all persons and identified for all work sites
OHS, environmental and sustainable energy policies and procedures related to the work are identified to ensure safe systems of work are followed
Relevant work permits are secured to coordinate the performance of work according to requirements and established procedures
Liaison and communication issues with authorised persons, authorities, clients, land-owners and other relevant parties are resolved and activities coordinated to carry out work
Persons participating in the work, including plant operators and contractors are fully briefed and respective responsibilities coordinated and authorised where applicable in accordance with established CC procedures
Relevant OHS, operational and commercial requirements and practices of individual stakeholders are referenced and actioned in accordance with control centre guidelines and established procedures
Work is monitored, performed and/or coordinated in accordance with applicable work schedules and to applicable stakeholder requirements
Hazard warnings and safety signs are recognised and hazards are assessed and OHS risks are reported to the immediate authorised persons for directions according to established procedures
Remedial actions are identified and communicated to relevant stakeholders to overcome any shortfalls encountered in the work schedule according to requirements and established procedures
Solutions to non-routine problems are identified and communicated using Essential Knowledge and Associated Skills according to requirements
Ongoing monitoring of quality of the work are undertaken in accordance with requirements and established procedures to ensure that the stakeholder’s agreed communication requirements are adhered to.
Communication with clients is conducted in a professional and courteous manner according to organisational requirements and to contractual agreements and statutory requirements
Appropriate language and interpersonal skills are used to facilitate accurate and relevant exchange of information
Enquiries outside area of responsibility/knowledge are referred to the nominated person for resolution
Work undertaken is checked against works schedule for conformance with requirements, anomalies are reported and solutions identified in accordance with established procedures
Accidents and injuries are reported and followed up in accordance with requirements/established procedures
Work site is confirmed safe and operational accordance with established procedures and status communicated to relevant stakeholders
Relevant work permit(s) are signed off and relevant equipment and processes are returned to service and advised to stakeholders as required
Notification of completion of works and tasks is communicated to relevant stakeholders as per applicable procedures
All stakeholders and internal staff are notified of actions required at the completion of any works or tasks
Any agreed outcomes are monitored where relevant communication to stakeholders carried out.
Communication completion processes are performed in accordance with organisational procedures
Forms
Assessment Cover Sheet
UEGNSG502B - Control centre communication with gas industry stakeholders
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
UEGNSG502B - Control centre communication with gas industry stakeholders
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent