Assessor Resource
WRHWP201A
Assist colleagues providing multiple salon services as a team member
Assessment tool
Version 1.0
Issue Date: April 2024
This unit requires the application of observation and communication skills to anticipate the nature of tasks to be undertaken and provide service and support to other team members, including salon assistants, apprentices, senior hairdressers, receptionists, supervisors and managers, who are managing multiple hairdressing services or tasks for a variety of clients and/or to maintain the salon environment. Knowledge and application of the salon approach to internal customer service and teamwork is required; along with attention to health regulations; client and operator safety and comfort; and preparation of tools, equipment and work areas.
In the context of an assessment-only and/or a training delivery and assessment pathway, units of competency that relate to this unit are identified in the evidence guide of this unit.
This unit describes the skills and knowledge required to assist colleagues who are involved in the provision of multiple services in a hairdressing services environment.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)