Required skills

communicate effectively with clients and other relevant stakeholders

develop implement and monitor organisational policies and procedures including safe operating systems

employ safe and environmentally responsible organisational systems and procedures when working with and handling animals and initiating behavioural management strategies

maintain the highest standards of hygiene and infection control at all times to reduce the risk of infection and crossinfection

maintain records and write workplace documents

literacy skills to read and follow organisation policies and procedures including OHS infection control and waste management record accurately and legibly information collected and select and apply procedures to a range of defined tasks

oral communication skillslanguage to fulfil the job role as specified by the organisation including questioning techniques active listening and asking for clarification

numeracy skills to estimate calculate and record routine and more complex workplace measures and data

interpersonal skills to work with others and relate to people from a range of cultural social and religious backgrounds and with a range of physical and mental abilities

problemsolving skills to use available resources and prioritise daily tasks

Required knowledge

anatomical and physiological structures and functions related to the care and wellbeing of commonly held animals

animal transportation methods

behavioural management for different species and breeds

companion animal diseases and treatment strategies

communication procedures and systems

general maintenance and cleaning of animal housing

organisation policies procedures and requirements including OHS and emergency procedures

physical behavioural and social requirements of a range of species and breeds kept in captivity

principles of animal ethics and welfare

relevant codes of practice and regulatory controls including Pet Industry Joint Advisory Council codes of practice companion animal legislation local council regulations microchipping and National Parks and Wildlife Service legislation

relevant OHS and animal welfare legislative requirements and codes of practice

relevant recordkeeping systems

safe animal handling and restraint techniques and procedures

safe work practices

species and breed nutritional requirements and feeding techniques of commonly held animals

species compatibility

standards guidelines and approaches to environmental sustainability relevant to the animal care industry

waste management strategies

workplace hygiene standards and infection control protocols

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria required skills and knowledge and the range statement of this unit Assessors should ensure that candidates can

provide advice to customers and clients on a range of issues relating to companion animals

establish organisation policies and procedures to ensure the organisation complies with relevant legislation regulations and codes of practice including animal welfare and OHS

manage relationships and communicate effectively with a range of stakeholders including veterinarians suppliers and relevant industry associations

maintain records and workplace documentation

The skills and knowledge required to manage compliance in the companion animal industrymust be transferable to a range of work environments and contexts and include the ability to deal with unplanned events

Context of and specific resources for assessment

Assessment of this unit is to be practical in nature and will be most appropriately assessed in a companion animal workplace or in a situation that reproduces normal work conditions Workplaces may include pet and aquarium shops boarding kennels and catteries companion animal training grooming andor breeding establishments and mobile animal facilities

There must be access to a range of companion animal breeds and species and the relevant information materials and documentation

Method of assessment

To ensure consistency in ones performance competency should be demonstrated to industry defined standards on more than one occasion over a period of time in order to cover a variety of circumstances cases and responsibilities and over a number of assessment activities

The assessment strategies must include practical skills assessment Suggested strategies for this unit are

written andor oral assessment of candidates required knowledge

observed documented and firsthand testimonial evidence of candidates application of practical tasks

simulation exercises that reproduce normal work conditions

thirdparty evidence

workplace documentation

portfolio

This unit may be assessed in a holistic way with other units of competency relevant to the industry sector workplace and job role

Guidance information for assessment

Assessment methods should reflect workplace demands eg literacy and numeracy demands and the needs of particular target groups eg people with disabilities Aboriginal and Torres Strait Islander people women people with a language background other than English youth and people from low socioeconomic backgrounds

Companion animals may include:

Dietary requirements of companion animals may include:

Codes of practice and legislative requirements that may apply include:

Housing may include:

Animal security arrangements may include:

Environmentally sustainable work practices may include:

Transportation may include:

Waste managementstrategies may include:

Treatments may include:

Regulatory controls applicable when trading in animals may include: