Required skills

literacy skills to read select and follow organisational policies and procedures including occupational health and safety OHS follow sequenced written instructions and record the information accurately and legibly

oral communication skillslanguage to fulfil the job role as specified by the organisation including questioning active listening asking for clarification and seeking advice from supervisor

interpersonal skills to relate to people from a range of social cultural and ethnic backgrounds and with a range of physical and mental abilities

numeracy skills to estimate calculate and record routine workplace measures such as animal vital signs and food and water rationsintake for animals

problemsolving skills to use available resources and prioritise daily tasks

Required knowledge

different modes of communication eg written verbal and nonverbal

effective communication including the role of nonverbal communication

effective communication in a work team

communication procedures and systems and technology relevant to the organisation and the individuals work responsibilities

OHS legislative requirements and codes of practice

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria required skills and knowledge and the range statement of this unit Assessors should ensure that candidates can

follow routine spoken messages

follow workplace written notices when performing workplace duties including instructions and organisational policies and procedures

obtain and provide information in response to workplace requirements

communicate effectively with supervisor clients and other staff

participate in workplace meetings and discussions

complete forms and record workplace data

The skills and knowledge required to participate in workplace communications must be transferable to a range of work environments and contexts and include the ability to deal with unplanned events

Context of and specific resources for assessment

Assessment of this unit may be completed inan animal care workplace or in a situation that reproduces normal work conditions Workplaces can include pet shops breeding or boarding kennels and catteries aviaries companion animal training grooming establishments animal shelters zoos mobile animal facilities veterinary practices

There must be access to a range of animals as well as relevant information equipment andor resources to enable one to demonstrate competence

Method of assessment

To ensure consistency in ones performance competency should be demonstrated to industry defined standards on more than one occasion over a period of time in order to cover a variety of circumstances and where possible over a number of assessment activities

Suggested strategies for this unit are

written andor oral assessment of candidates required knowledge

observed documented and firsthand testimonial evidence of candidates application of practical tasks

simulation exercises that reproduce normal work conditions

workplace documentation

thirdparty evidence

This unit may be assessed in a holistic way with other units of competency relevant to the industry sector workplace and job role

Guidance information for assessment

Assessment methods should reflect workplace demands eg literacy and numeracy demands and the needs of particular target groups eg people with disabilities Aboriginal and Torres Strait Islander people women people with a language background other than English youth and people from low socioeconomic backgrounds

Written notices may include:

Relevant information may include:

Source may include:

Interaction with others should be conveyed:

Data storage may include:

Work-related documents may include:

Routine workplace calculations may be required to:

Workplace meetings and discussions may include:

Protocols may include:

Workplace interactions may include: