Elements and Performance Criteria
- Complete reception services
- Facility services and fee structure information is provided to clients accurately and courteously.
- Client appointments or bookings are scheduled and monitored.
- Animals are identified according to species, breed and permanent markings.
- Client records are created or updated in accordance with facility policies and procedures.
- Appointment details and client records are compiled and provided to relevant staff.
- Drop in and waiting clients are monitored and kept informed of appointment progress or any delays.
- Reception area is maintained in a clean, tidy and hygienic state at all times.
- Maintain office records
- Telephone and mail communications are processed and relayed as required.
- Information and records system is maintained to ensure integrity.
- Office equipment is used to perform routine tasks, including computer files and programs.
- Services and products are invoiced in line with facility fee structure.
- Cash control is monitored and basic financial documents prepared.
- Provide basic animal care assistance
- Maintain records