Required skills

apply effective presentation and public speaking skills

employ safe and environmentally responsible organisational systems and procedures when handling and working with animals

use presentation equipment effectively

use a twoway radio or other communication methods as required

literacy skills to read and follow facility policies and procedures including OHS follow sequenced written instructions and select and follow procedures for a range of tasks

oral communication skillslanguage to fulfil the job role as specified by the facility including questioning techniques active listening and consulting with supervisors

numeracy skills to estimate calculate and record routine workplace measures

use interpersonal skills to work with others and relate to people from a range of cultural social and religious backgrounds and with a range of physical and mental abilities

problemsolving skills to engage an audience in a limited period of time

Required knowledge

animals at the animal care facility their habitats and species general natural history

animal care facilitys structure and function

basic ecology

basic animal adaptation and behaviour

OHS and animal welfare legislative requirements and codes of practice

organisation policies and procedures including OHS and emergency procedures

principles of animal welfare and ethics

public speaking techniques

subject matter for the tour

twoway radio and other communication procedures

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria required skills and knowledge and the range statement of this unit Assessors should ensure that candidates can

prepare for and present guided tours or presentations for a range of audiences with different information needs

communicate effectively with a wide range of people

listen and respond to enquiries from members of the public

follow OHS and emergency procedures as required

The skills and knowledge required to prepare for and conduct a tour or presentation must be transferable to a range of work environments and contexts and include the ability to deal with unplanned events

Context of and specific resources for assessment

Assessment of this unit is to be practical in nature and will be most appropriately assessed in an animal care workplace or in a situation that reproduces normal work conditions Workplaces can include captive animal companion animal services animal control and regulation and veterinary facilities

There must be access to relevant information equipment andor resources to enable one to demonstrate competence

Method of assessment

To ensure consistency in ones performance competency should be demonstrated to industry defined standards on more than one occasion over a period of time in order to cover a variety of circumstances and where possible over a number of assessment activities

The assessment strategy must include practical skills assessment Suggested strategies for this unit are

written andor oral assessment of candidates required knowledge

observed documented and firsthand testimonial evidence of candidates application of practical tasks

simulation exercises that reproduce normal work conditions

thirdparty evidence

presentation documentation

portfolio

This unit may be assessed in a holistic way with other units of competency relevant to the industry sector workplace and job role

Guidance information for assessment

Assessment methods should reflect workplace demands eg literacy and numeracy demands and the needs of particular target groups eg people with disabilities Aboriginal and Torres Strait Islander people women people with a language background other than English youth and people from low socioeconomic backgrounds

Tour or presentation may include:

Materials and equipment may include:

Specific group needs may depend on:

Public speaking and presentation skills may include:

OHS risks when working with animals may include: