Required skills

Ability to

participate in group training or marketing activities

prepare high quality reports and documents

provide effective management input to the clinic

use literacy skills to interpret information and policies and procedures select and apply the procedures to perform a range of tasks and implement sequenced written instructions

use writing skills to prepare and review clinic policies

use oral communication skillslanguage required to fulfil the job role as specified by the clinic including negotiating and questioning techniques active listening asking for clarification from staff and acknowledging and responding to a range of views

use interpersonal skills to relate to people from a range of social cultural and ethnic backgrounds and with a range of physical and mental abilities

use problemsolving skills to communicate clinic policies and procedures to staff in an effective manner

Required knowledge

Knowledge of

communication methods

human resource management related to policy development and staff training

policy development and review

relevant legislation regulations and codes of practice

security requirements and systems

the clinic network

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this Unit

The evidence required to demonstrate competency in this Unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria required skills and knowledge and the range statement of this Unit Assessors should ensure that candidates can

prepare and develop clinic policies in consultation with veterinary staff

establish and document security issues

implement policies within the clinic

identify and utilise communication processes in optimising clinic performance

train monitor and review staff use of and adherence to clinic policies

The skills and knowledge required to develop and implement specific clinic policies must be transferable to a range of work environments and contexts

Context of and specific resources for assessment

Assessment for this Unit is to be practical in nature and will be most appropriately assessed in a veterinary practice or in a situation that reproduces normal work conditions

There must be access to the appropriate equipment andor resources to enable one to demonstrate competence

Method of assessment

To ensure consistency ofperformance competency should be demonstrated to industry defined standards on more than one occasion over a period of time in order to cover a variety of circumstances patients cases and responsibilities and over a number of assessment activities

The assessment strategy must include practical skills assessment Suggested strategies for this Unit are

written andor oral assessment of candidates required knowledge

observed documented and firsthand testimonial evidence of candidates application of practical tasks

simulation exercises that reproduce normal work conditions

thirdparty evidence

workplace documentation eg policy materials

portfolio

This Unit may be assessed in a holistic way with other Units of Competency relevant to the industry sector workplace and job role

Guidance information for assessment

Assessment methods should reflect workplace demands eg literacy and numeracy demands and the needs of particular target groups eg people with disabilities Aboriginal and Torres Strait Islander people women people with a language background other than English youth and people from low socioeconomic backgrounds

Considerations when preparing and developing clinic policies may include:

Policies that may be relevant include:

Clinic policies may be communicated through: