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Elements and Performance Criteria

  1. Facilitate admission and discharge of referral patients
  2. Interact with other health care professionals
  3. Use appropriate veterinary health terminology
  4. Seek out and apply information
  5. Contribute to professional development

Required Skills

Required skills Include

Ability to

apply problems solving skills to deal with client enquiries or complaints and deal with complex or nonroutine difficulties

apply research skills to increase own knowledge of practice relevant terminology procedures and new developments

communicate effectively with veterinarian other professionals staff and clients using appropriate communication strategies and terminology whilst complying with practice protocols

correctly spell and pronounce veterinary health and treatment terminology

employ selfmanagement skills to

employ selfmanagement skills to:

comply with policies and procedures

consistently evaluate and monitor own performance

seek learning opportunities

follow oral and written sequenced instructions

maintain confidentiality security and privacy of information

understand and apply industry standard health terminology in work activities

use interpersonal skills to relate to people from a range of social cultural and ethnic backgrounds and with a range or physical and mental abilities

use literacy skills to

complete relevant workplace documentation

edit and proofread texts to ensure clarity of meaning accuracy of grammar and terminology

prepare general information reports and papers according to target audience

read and understand a variety of texts

use strategies to clarify verify and confirm information and instructions

Required knowledge includes

Knowledge of

principles of animal welfare and ethics

relevant information and research sources

relevant practice specific health treatment equipment and surgical procedure terminology

relevant state or territory legislation and regulations relating to the practice of veterinary science workplace health and safety and animal welfare

relevant state or territory legislation covering the use of therapeutic and controlled substances

relevant workplace guidelines protocols and procedures including

clinic hierarchy when confirming or verifying information or instructions

patient health history investigation and diagnostic treatment and surgical procedures within scope of veterinary nurse responsibilities

gathering relaying and storing information

clinic regimes related to admitting and discharging patients preparing for treatment preparing for surgery and post treatment management of patient

post surgery cleanup and treatment of patients

the type of information and method of relaying information to clients

research strategies and methodologies

the historical theoretical and philosophical aspects of fields of practice

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this Unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria required skills and knowledge and the range statement of this Unit Assessors should ensure that candidates can

comply with relevant veterinary clinic guidelines policies and procedures including hierarchy and regime protocols

organise monitor and document referral requests procedures and followup processes

use appropriate veterinary terminology aligned to specific veterinary case needs when relaying oral and written communications to a range of stakeholders

communicate effectively with inhouse vets consulting health care professionals other service providers clients and staff to manage the treatment and care of animals

gather and critically evaluate information related to relevant clinical settings

apply research skills to increase own knowledge of practice relevant terminology procedures and new developments related to workplace responsibilities

identify opportunities to contribute to the veterinary practice knowledge base and improve existing practices and procedures within scope of job responsibilities

prepare and present case studies andor literature reviews to others

Context of and specific resources for assessment

Assessment of this Unit is to be practical in nature and must be assessed in an appropriate specialist veterinary clinical setting

There must be access to a range of appropriate documentation resources and specific veterinary case loads to enable one to demonstrate competence

Method of assessment

To ensure consistency of performance competency should be demonstrated to industry defined standards on more than two occasions over a period of time in order to cover a variety of circumstances patients cases and responsibilities and over a number of assessment activities

The assessment strategy must include practical skills assessment Suggested strategies for this Unit are

written andor oral assessment of candidates required knowledge

observed documented and firsthand testimonial evidence of candidates application of practical tasks

simulation exercises that reproduce normal work conditions

case study analysis

thirdparty evidence

workplace documentation

portfolio

This Unit may be assessed in a holistic way with other Units of Competency relevant to the industry sector workplace and job role

Guidance information for assessment

Assessment methods should reflect workplace demands eg literacy and numeracy demands and the needs of particular target groups eg people with disabilities Aboriginal and Torres Strait Islander people women people with a language background other than English youth and people from low socioeconomic backgrounds


Range Statement

The range statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Admission and discharge procedures

Admission and discharge procedures may include:

case history and contact information

identifying stakeholders

information regarding billing procedures for referral consultation

reporting case outcomes to the referring veterinarian, as per referral veterinarian directions

information on post treatment management by owner.

Relevant parties

Relevant parties may include:

animal owner

animal trainer or carer

veterinary nursing staff with responsibilities to care for patient and manage clinic billing procedures.

Stakeholders

Stakeholders may include:

in-house veterinarian and other staff

referring veterinarian

consulting health care professionals

animal insurance company representative

medication or specialist surgical or equipment industry representatives.

Clinic policies

Clinic policies may cover:

accessing and updating files

admission and discharge of patients

admittance of visitors

client privacy

compliance with relevant legislative requirements

guidelines for the sale of medicines and animal treatments (prescription and non-prescription)

information specific to the practice

recording information

security, confidentiality and privacy

type of information and advice that can be provided by staff.

Health care professionals and services

Health care professionals and services may include:

behavioural specialist

chemo and radiation specialists

complementary therapy practitioners

acupuncturist

chiropractor

massage therapist

naturopath

physiotherapist

veterinary dentist

farrier

medication manufacturer consultant

nutritionist

ophthalmologist

orthopaedic surgeon

plastic surgeon

trauma specialist.

Veterinary terminology

Veterinary terminology understanding is required for but not limited to:

case taking and case notes

describing health conditions and disease processes

describing surgical procedures, equipment and instruments

labelling specimens

reading and interpreting labels

interpreting prescriptions.

Oral and written communications

Oral and written communications may include:

appointments

case reports

client history questionnaires

client notes and records

correspondence to a range of health care professionals

diary entries

emails

forms

instructions for:

post-treatment care

post-surgical care

home care

operating theatre procedures

labels, symbols, signs and tables

memoranda\letters

minutes

notices

oral instructions

prescriptions

referrals

telephone calls/messages

test results

two-way radios and intercoms.

Data

Data may include:

Australian Veterinary Association guidelines

clinic specific texts

clinic guidelines

dictionary of medical and/or other health care terminology

drug and prescription information

industry networks and journals

manufacturers' specifications, material safety data sheets (MSDS)

organisational policies and procedures

patient vital signs and other information collected from a specific patient

profiles of patients (including sex, age, breed)

safe operating procedures

statistics from research papers

trends in patient statistics

veterinary staff using clinic protocols.

Professional development opportunities

Professional development opportunities may include:

attending conferences and seminars

completing additional relevant training

conducting research and presenting results

participating in forums

presenting information to staff and or others

reading research papers

visiting other practices.